Thrive Hearing Control

I have had these hearing aids and use Thrive for 4 yrs. Lately when watching movies or listen to music on apps the volume was cut way back so I could hardly hear. I spoke with a tech and we step my step checked the setting. We made some adjustment and it was volume back to normal. It lasted a few days now my left one squeals if I hold it and I’m hearing the start up tones but Thrive say it is off. So my iphone isn’t getting the sound from it and but the settings for bluetooth acknowledge 2 devices. I’m 80 and this is very upsetting. The location close to me that I always go to is only open Mon and Wed I don’t drive and have no one to drive me to a different location which means taking a highway and I don’t drive those unless I have no other option.

UPDATE - App has NOT worked since moving to Spain. Was told it was because I had purchased my iPhone in the US. DOES NOT WORK EVEN AFTER BUYING A NEW IPHONE IN SPAIN! Keeps giving me the same message- Update needed, then crashes!!!This is an update to my prior review where I had deemed this app worthless. The Starkey Evolv AI 2400 hearing aids enter Edge mode by tapping on your ear! This creates issues when chewing, crunching, wearing a mask, etc. as the hearing aids think you are entering Edge mode. My audiologist disabled this functionality and almost everything works well now. Now more constant ‘Normal’ being spoken, or trilling rings over and over. However Stream Boost is an issue. Even when not attempting to listen to music or video- just surfing the web in my phone or playing games turns on Stream Boost, even if I have the sound for a gamer set to off! This is annoying!

When I first got my hearing aids over 5 years ago, I was so excited that I will be able to hear my texts alerting me to my earmolds. I was so disappointed when I had to get my hearing aids upgraded and thrive was also upgraded too and that’s when I lost my favorite app setting for the alarm text setting from thrive has been removed. We tried everything to see if one could be replaced thru my iPhone. No luck there. Please Thrive/Starkey, please return the alarm setting for text/email/social. That was my number one request for me to have this hearing aids. Until I get my alert setting back I’m giving this a 2 stars. Will give it full 5 stars once I have it back