Relio: Back Pain Management

I paid $200 for this and every night after day three it doesn’t open no matter what I do. I cannot get the hypnosis part to open or any kind of audio. I sign out and sign in, sign out and sign in, sign out and sign in and eventually, I can get it to work. I was told to delete the entire app and reinstall it, which I did —same problem. Then I was told maybe there is not enough storage on my phone. I have plenty of storage and it does play after I sign out, sign in, sign out, sign in, sign out, sign in over and over. So for $200 this is not worth it. I’m still not sure what I’m gonna do. I did ask for a refund but the problem is it is a good app. It really is but it’s unusable. So I don’t know. I’ve got a ticket into them and I’m gonna see what we can do. Another thing I’m gonna ask them to do is stop with that AI email every day. There’s this AI response of one sentence saying “we’re still waiting to hear your answer” after I submitted a problem, and even when I have answered. It’s clear it’s AI and it’s really getting on my nerves. To be honest, I don’t think the customer service is that good. The answers are just those kind of answers you get like when you call Xfinity. Not once have they said we need to escalate this to IT.

Here is a happy revision to my review: They have added additional high quality hypnosis sessions and additional educational content. I now am completely satisfied with my $199 investment. I find Relio far superior to Curable because it’s structured in a straightforward manner, and it’s tone seems thorough and serious without being academic. ———- First the good: The clinical hypnosis sessions are excellent. The audio guidance is relaxing yet forthright. It isn’t “woo woo” with a singsong voice or spa music. The guidance directly addresses back pain and is far deeper than a simple guided meditation. I found the clinical hypnosis sessions to be far more powerful than the meditations in Curable. The information about pain science and back pain specifically was thorough and helpful. Could be better: I agree completely with an earlier reviewer that having only a total of 7 guided hypnosis sessions, which repeat each week is disappointing and repetitive. For this price point and length, it seems 14 sessions would be the minimum. I emailed this feedback and was told the repetition was intentional, but my feedback stands. Although the back pain science in the early part of the program was excellent, they then moved on to using very basic behavior change suggestions such as SMART goals and good sleep hygiene. This is self-help 101 and landed as condescending and simplistic from my perspective. Final conclusion: I did benefit greatly from this program. I appreciated the specific structure of 20 minutes a day. My pain reduced as a result of using it, and if I had it to do over, I would. Also given the choice between Relio and Curable, I’d chose Relio hands down.

After years of suffering on and off back pain, I can finally say I have seen significant improvement because of this app. The readings are really informative and the meditation sessions are great but there is thing keeping me from giving this a 5 star review. There are only 7 different meditation sessions to listen to. So after about 2 weeks I found myself starting to tune them out while I was listening to them. For a 6 week program there should be a lot more than 7 recordings. I understand that “mastering” the sessions is of importance but 6 weeks of listening to the same recordings is kind of week considering how much you pay for the program. I feel like they should have at least add 14 other sessions to listen to. If they did that, I would be giving them 5 star stars.