Raleigh News & Observer | NC

I have been using the N&O digital app for some time. My wife reads the actual paper and I read the digital version. In the past the app worked fairly well. With the most recent updates however it has become totally useless. We pay for our full subscription and now every time I try to log on it tells me I need to log on because it freezes all the stories and will not let me proceed. I enter the proper information and it still gives me the same message. I am paying for something that is totally useless. When it was working what I didn’t care for is that in the past you could see what the actual printed paper looked like and read it digitally. Now that option does not exist plus I don’t see on the digital version where you can read the funnies. There is not much that I care to read in the N&O because they have become so slanted in their reporting and they have an obvious agenda but I could read the funnies without their interpretation of what’s funny.

I have been patiently trying to work with the new News and Observer app to understand its features and controls, but have reached a point that it is almost not worth it. I like to read the full page format, but this is now so annoying. Specifically.. -a large advertising bar has significantly reduced readable space -ads on that bar change every 30 seconds causing a distraction to draw attention -every time the ad changes, the article text blurs to draw your attention to the ad and you must touchthe text to clear it -can’t highlight and print an article without going to a crop function which barely works. This online edition is very inexpensive, but I would rather pay more and get a workable newspaper. My wife has already given up in frustration. It is sad that the only Triangle newspaper is discarding the readers is has left due to very poor app design or more likely an extreme focus on on advertising revenues. Even the online single article format is so interspersed with large flashing advertising that is is not enjoyable to use. Wake up N& O!

We subscribe because we like to read the paper - on paper. We do not subscribe so the carrier may deliver when he/she wishes, forcing us to read the paper online. If we were regularly to read it online, we would not need the print edition. And in fact we are not really sure we need the print edition anymore anyway, since more and more print edition copy has already appeared online by the time we see it in print. Also what happened to your commitment to the communities you serve? Who in Raleigh cares to read extensively about Charlotte or even Durham? We subscribe to the Raleigh paper. Give us coverage of Raleigh - thorough coverage, including arts and culture in our city - and not just bus-&-truck shows and presentations by your remaining big advertisers. Service should be the name of your game.