Miami Herald News | Local FL

The whole point of this app is to provide access to local news. Unfortunately, most articles are locked in the app, and I am unable to log in. Repeated emails and calls to customer service over the past month have resulted only in them insisting that I don’t have an account. I finally let it expire yesterday, and promptly got an email asking me to renew my subscription, so clearly they do know that I exist and that I cancelled my subscription. I think local news is a necessity and would like to be a subscriber, but there is zero point to me paying for this app every month when I am locked out of nearly every article and customer service cannot locate me as a customer, much less fix my access. Update 11/14: I received a canned response to contact customer service, with a link to the very customer service that was unable to locate my subscription any of the times I called and emailed in the previous weeks, as well as for earlier problems with the app. So— thanks for nothing? Maybe someone there could reach out with actual assistance and a commitment to solving the problem? If so, I would be delighted to resubscribe.

Long-running complaint: often displays no items, says to pull to refresh. You can keep doing that like a yo-yo, same message. When I tried to open a link to a Herald candidate opinion, kept getting prompted to sign in. So u sign in...then it's repeated all over again ad nauseam. Good grief, even the Sun Sentinel app works like a breeze. There is really no excuse for a big city newspaper to degrade itself and its fine product with such a bad app. And yes, I've deleted and re-installed the app many times trying to overcome this, and yes, the iOS is up to date. In response to your response (thank you!), where and how exactly does one "disable Private Relay"? In response to your second response on my issue, Private Relay was/has never been on. Could there be another solution to the non-loading of articles problem? Thanks. UPDATE: Here we go again. Cannot sign in on my spouse's phone, keep getting message something like insufficient credentials. Can read stories on my phone but links don't open. Can someone get there stuff together? Hire the app coders at the Sun Sentinel or something. Why am I paying for frustration? Yes yes tried deleting app and signing in, iOS up to date, blah blah blah. Just fix the thing, this is really a very basic error that should be easily corrected.

I am a long time subscriber, recently the app has added commercials mandatory to hear after every couple of stories read or before viewing video content. This is torture to the user especially when the only commercial repeatedly played is for NBC 6, you will be forced to endure the same commercial a dozen times to read the daily edition, and guess what the next day it starts all over again, this has ruined the app, hopefully the rocket scientist who added it will realize how bad he’s alienating readers