Raising Cane's Chicken Fingers

We all know customer service nowadays can be overall very poor for most customers to endure, however, this was not the case with my experience at Canes! I have been enjoying eating at Canes for years now and somehow just found out about their club reward cards. I instantly visited my nearest Canes location, received a Club card and went home to activate it. The worker there told me I’d even get a free box combo within 48 hours of completing registration/ sign up. I believe I followed all instructions to complete my sign up and verification process, however after waiting a couple weeks, I did not receive my reward. I then placed my concern within Canes customer support through the app. In less than a few days I received an email informing me the matter has been resolved and my reward was available. I Really appreciate timely responses , especially ones that provide quick and easy resolution. Thank you Canes, though this may be small, it is VERY significant to me, especially considering it is very difficult to receive effective / satisfying customer service, even for the little things.

Great food, even if Raising Cane’s has a menu limited to chicken fingers. And the chicken fingers are delicious! Tender & moist, the breading is just right for the most part. Our order came out quickly so the tenders were still hot. Nice! And the dipping sauce is a great complement to the strips. I dipped the fries in it & that was good too. The rest of the menu like the coleslaw was ok—coleslaw is coleslaw. Nothing to write hone about. I’m disappointed with the Texas toast as it was only toasted and buttered on one side. I remember Texas toast as toasted & buttered on both sides. And I heard their tea was great but I can’t comment on that as I got the unsweetened tea. And unsweetened tea is just unsweetened tea. Overall, I’m impressed with Raising Cane’s, and it’s just because of the chicken fingers! I’ll be back for sure, but maybe when the newness of a just-opened restaurant wears off and the lines aren’t so long.

I downloaded the app and proceeded to create an account. I got a error message stating my account could not be created, and then two seconds later I got an email thanking me for creating an account. I tired to log in to no avail so I decided to reset the password, I was then able to log in but that was the last successful action while using the app. I started an order which took forever! I was able to place my meal in the shopping bag, but when attempting to checkout it kept crashing. I was able to get as far as the page that ask you about your vehicle. It never let me add my vehicle. I tried to close and reopen the app but then I was again asked tp log in. I was never able to log in, after I entered email and password and click log in nothing would happen it would just stay on that screen. I closed and opened again and was able to see an item still in my bag so I clicked on that and was again thrown into the cycle of trying to enter my vehicle info. I decided I would try one more time - I closed and re-opened only to again get the log in page that never did anything once I entered my info. I guess I’ll use the chicken joint app that works every time and get my lunch there - it will be their pleasure!