Dave’s Hot Chicken®

Sauce packets are not included even if you specifically payed for extra ones; you have to ask for sauce in person, but at least they’ll give them to you for FREE without asking. They also will not include the pickles or side sauce that should be included when ordering menu items such as the sliders, even when they’re in the picture and description of the item. Side complaint, they have an oddly difficult time with connecting your order to you: for some reason, your name on the receipt is initials only, which actually just makes it harder for them to identify your order specifically. Plus, the monitor above displaying the preparing and prepared orders doesn’t actually display the correct orders, as mine wasn’t there at all when I arrived. While these aren’t necessarily dealbreakers, and the food is absolutely delicious, and of course I’ll still come back, but it is simply a bit disheartening and irritating that these hiccups exist, as they may cost you a couple minutes, or even dollars. At least now I know how to properly handle the system! (Btw just to clarify, I’ve used both their website AND app for the online orders.)

(I would first just like the say. Please ignore all the hateful comments about this place.) Oh my Dave’s…where do I even start. From the moment I walked into the store, until the moment I walked out of the store. I was filled with joy. The way the chicken is cooked to absolute perfection…TEXTbook. The way the worker took my order…TEXTbook. The way the worker called my name for my food TEXTbook. The way the worker even re-stocked the sauce packets was even a textbook job. Everything here is impeccable. The best feeling in the world is when that worker calls your name that your food is ready…you get up out of you seat…walk over to the counter…and receive your chicken…although it is indeed chicken…it feels more of like receiving an award. It feels like you just accomplished your biggest life goal. It really is special. I love Dave’s so much and everyone who talks bad about Dave’s is truly lying. No better restaurant in the world than THE Dave’s Hot Chicken.

DISCLAIMER: This review is being written towards the app, not the restaurant itself I was at Dave’s Hot Chicken once while hanging out with a friend and I absolutely loved their food that I knew I had to come back again one day. So today, I tried to order my meal through this app, which when I do, it first gave me an error that the request timed out. I then went to try and order again on the app when this time, I get another error, which was when both attempts of trying to pay on the app appeared into my bank account as a pending charge. So I then tried to call the restaurant location that I was trying to pick up my order from when the employee on the phone says that they don’t even see both orders have went through to their systems! This was when as soon as I have arrived to the restaurant, I would have to show the employee proof that the Dave’s Hot Chicken app had tried to charge me for two orders that didn’t even go through to the restaurant. Since the employees were not able to receive my order, there was nothing they could do and I had to order my meal again and wait longer than planned since it was a walk-in. I could never imagine having a restaurant app that can’t even send orders to the restaurant, but will try to charge your card for the meal anyway. Dave, if you are reading this review, please fix your restaurant app. I love the food at Dave’s, but it would feel disappointing to not have a well-functional app to place orders ahead of time