Prehab: Physical Therapy, Pain

I was charged $49 within days of signing up after seeing “Start Your 7-Day Free Trial” prominently displayed at the top of the app. The pricing screen shows the monthly plan ($49) clearly states “Does Not Include FREE Trial,” yet the app’s main screen and hero section heavily advertise a 7-day free trial without clearly distinguishing that it only applies to the annual plan. When I contacted support about the unexpected charge, they directed me to the website. However, the in-app presentation is what drove my decision to sign up. The annual plan button does say “Start My Free Trial,” but the prominent banner at the top of the entire app simply says “Start Your 7-Day Free Trial”—with no mention of plan restrictions. This isn’t an isolated misunderstanding. Multiple users on the App Store show the same pattern: we see ‘Start Your 7-Day Free Trial’ prominently displayed, select what we think is that offer, and are charged immediately. The developer acknowledges this confusion in their responses but hasn’t fixed it. The app is systematically misleading users about when the free trial applies

I was having pain in multiple areas as well as pronounced numbness in one of my arms. The pain and numbness were limiting my ability to do the things I love, mainly surfing. While waiting for the standard route of GP, specialist then PT, I signed up for this service. I have done a number of other programs both sport focused and PT focused and this app as well as the offered programs are unparalleled in their breadth, diversity of movement and specificity of problem area. After doing several of the programs for my problem areas I am convinced that I don’t need much more than this to help me stay healthy, injury free and ready to perform. While I am still experiencing some pain and numbness, it has notably improved and I expect it will just get better. Thanks prehab guys and gals! The only thing I wish is that it would include some alternative sport specific options for swimmers and surfers BUT I realize that surfing is not nearly as wide spread as some of the other sports they create workouts and programs for. I can find those elsewhere and I will certainly continue to rely on this app and its myriad programs for rehab and prehab.

I was guided to The (P)rehab Guys by several medical professionals to rehab a knee injury. I first attempted to subscribe using the website as I spend more time on a computer than on a device. All the attempts to register failed as it would not put membership into the cart. I ended up going to my iPad to download the app and register. That worked but I could still not log into the website using the credentials I created. So there is no control over your account on the (P)rehab website if you are forced to subscribe using the app because the website wasn’t working right…fail. The app does not support accessing the video library and since the website doesn’t recognize the app credentials, I cannot access it there either (from the customer service, the 3000+ exercise library which is advertised to be included in the app is actually a separate subscription that you have to buy in addition to the app…another $200/year). Also the app doesn’t support landscape mode so if you are using an iPad or tablet, you will need to prop it up on something or hold it in your hands while trying to perform the exercises. That seems like a simple app developer issue that they do not seem to care to address. I’m disappointed that these minor issues create such a negative user experience (apparently there is an update to allow landscape mode but as of 7/7/23 it still doesn’t).