Plain Silver

I never write reviews but this has been by far the most frustrated that I have ever been trying to do laundry. App doesn’t detect the machines which I am standing right next to, and crashes every time I hit refresh. Tried on a second device. Doesn’t have a login feature, so i have to start from scratch with loading money up onto the app. The app doesn’t crash when you load money onto the app though…. What a scam. I’ve lost $30 just trying to do 2 loads of laundry and was stuck trying to get this awful app to work for 20 minutes before I was able to tap on the machine number just before the app crashed.

I have been using this app since May and it’s always worked perfectly. What I like is that it works even if you don’t have Wi-Fi… It uses Bluetooth! I recently had to contact customer service because management was allowing vagrants and shady people into the building and wasn’t willing to help. I got a quick response from customer service and they were absolutely wonderful to me!

Use caution in using this app. Their old technology loads your money onto your phone and your phone only. They don’t have the option of creating accounts on their website that can then be shared with others in your family for laundry. If you get a new phone, your entire remaining balance is gone and you have to start again. This is pathetic. Each person in your family needs to load money into the app on their own phones. Pay a $1 fee per transaction as well. Which century are you living in? Their website is very basic and feels like a scam. No phone number, or address. They don’t reply to emails sent for help restoring your money.