Shaw’s Deals & Delivery

I worked very hard with my limited technology skills to download the app and walk through all of the ordering… Leading up to check out, and utilizing the option to deliver because prior to all of the time putting in my order, the app suggested that I would be able to pick up this evening (the day before Thanksgiving) Which was very important to me. Unfortunately upon checkout, I did not have the ability to order for pick up this evening… I called the store and they told me that they had plenty of availability, but that the system was apparently down if I couldn't put my order in. They couldn't help me manually. So I was left with the choice of placing the order and having it delivered… Which with the holiday is a minimum of 48 hours. Very frustrated that we won't have the stuff tonight, for tomorrow- that was the whole point of the order. But I understand that things happen.... I love Shaws, and I appreciate the discounts that were available… I live in a residential facility with 45 other people them to shop there as well. This instance just happens to be really frustrating to me because the holiday is tomorrow and the app that I would be able to pick up my order tonight. I spent over an hour and a half, learning the application, searching for items, making the order- and finally checking out.

As others have stated, the update is terrible. I used to have ease navigating the sales items and special just for U deals. Now everything is discombobulated, confusing to follow and isn’t even functioning properly. Every time I go into my app it doesn’t recognize my account and shows I have no rewards or points added which I know isn’t true. I then have to either delete and restore the app or mess around with it in order for my rewards to even show up. When I try to use it in the store while shopping the same thing happens and I don’t have the time to go through all those steps. When I look at the updated version of the app, it makes me think this was thought up by a bunch of corporate people sat around a board room, patting each other on the back. There’s no empathy for the customer, only for their bottom line, the profit. To those corporate people at Shaw’s: Sorry drive up and go got launched too late and isn’t taking off the way you wanted it to. Stop punishing your customers for that and maybe go back to that board room and come up with some better ideas.

This is one of the very few supermarket apps that has a functional shopping list. You can pull from the in-app weekly ad, special offers based on your shopping (ex, it knows I buy Outshine bars and often gives me a special for little extra off that other shoppers don’t get), or add your own items. You can sort by category or customize the list order, and check things off as you add them to your cart. It has the couponing you expect; just remember to enter your phone number at check out. There are also in-store coupons you scan with the app from barcodes (but you have to have signal in the store - please improve that, Shaws!!!). I even use it at other stores because it just works. It’s a little kludgy and could use a few helpful hints, but it’s the best I’ve found. (As of today, it was updated to include the Monopoly game; we’ll see). Update May ‘19: still like the app very much, except for one thing that drives me nuts. They often include specials that aren’t in sold at my store. You have to identify which store is your regular store and then you get ads and prices based on that and close by locations. For ex., there was a special on Method Laundry Liquid this week. The small store in town didn’t carry it, but neither did the regular size store, ‘My Store’, in a nearby town. If it’s not carried at my designated store, why am I seeing it? Why do I have to pick a store at all? The app still needs better matching to actual store inventory.