Market Basket Grocery

I think the store and company is the best. I feel like we have been through so much together; the strike, family struggle for control, the store’s standard for quality. Although crowded every time, I still go because it’s the best market on Cape Cod and I admire them for hiring Spanish speaking people who work hard. I went today for a few things and waited in line to cash out. The customer ahead had a large order $340. which she paid all with loose $1 bills. It took a long time for the cashier to count it all; twice. Before leaving I asked to speak to one of the managers at the office. After recounting the event I suggested that the cashiers may need more training like told to ask a supervisor to help count. The manager just said counting twice was the training and shrugged. My impression was that he betrayed the paycheck and instead of promoting the brand protected the employee. I would have been satisfied with TY and “I’ll pass it on “ but he didn’t see his role as manager like that. It left me feeling disappointed. That’s why 4 stars.

I wanted to write this review and let it be known that the Market Basket in Westlake is our favorite Market Basket to shop at. Every time we go in there, the staff is always very friendly, very nice, and very professional. I haven’t had very many issues there at all over the years, but I must say that I have had were quickly resolved and very professionally taken care of. Market Basket and Westlake Louisiana will always be my favorite Market Basket if you’re ever in town and need some somewhere to shop give them a try you won’t be upset!

No matter how many times I have updated the app it’s horrible. You can’t access your digital coupons. It’s a pain to do it at check out because it’s so slow when you’re choosing your items and the cashier is steadily scanning and won’t let you finish selecting the coupons you need for your current purchase. it needs a whole new user-friendly approach with focus groups because this is the worst app I have ever used. Kroger has the best app as Albertsons and Walmart. When I choose my store and I go back in default me to a store that’s 120 miles away from me. It’s so annoying. I just gave up using Market Basket app all together and it’s a shame because I like to support local businesses. Work on the app to make it more user forward.