Patelco Mobile Banking

I’m a loyal Patelco member and appreciate the services you provide. I’d like to offer a small suggestion regarding the app’s display name. Currently, the app appears as “Patelco Mobile” on devices. Compared to other major financial institutions like Chase, Bank of America, or Wells Fargo—whose apps are simply named after the institution—this additional word makes the icon label appear longer and less streamlined. For a cleaner and more modern user experience, I recommend simplifying the app name to just “Patelco”. This minor change could enhance visual appeal and brand consistency across digital platforms. Thank you for considering this suggestion, and keep up the great work.

Before this new update I was having a problem with mobile deposit. While taking a picture of the back of the check the app would annoyingly keep insisting I flip the check even though I didn’t need to. This would eventually happen enough times that I would be able to use manual capture. Why isn’t manual capture an option from the beginning? Well I updated the app hoping this glitch would get fixed... well it was just replaced with an even more annoying and inconvenient one. Now when the app captures the photo it immediately logs me out saying I’ve “timed out”. So, now I can’t even use Mobile Deposit. Luckily I don’t hate visiting my local CU, but it really is an inconvenience considering it’s not in my neighborhood and technology could be making CU use so much more convenient and reliable. Overall I am a fan of Patelco and I’m happy an app even exists. But I do hope that this glitch can be quickly fixed.

So they have Touch ID but have to tap login first? It takes an inordinate amount of time to load. Then you get to a dashboard page just like their desktop which I don’t like either - maybe cause I don’t have multiple accounts (who does?) - just checking, savings and a credit card. I tap on “checking” on the dashboard and I get to a page that show me my checking, savings, and CC - again?! I would’ve expected to go to my checking account? It’s just like the desktop world where you’re trying to reduce clicks/friction. I know this isn’t part of their app but their alerts used to be real time. I buy something and I get a text. Now it comes hours later - sometimes the next day. Mobile check deposit and a logout button that remains constant are the only saving graces of the updated app. We’re tech dependent - make it easy and frictionless.