Valley Strong Mobile Banking

Visited the branch in Visalia to open a new checking and savings account. The gentleman that helped me today was amazing. Made everything simple. Easy. And even got my funds transferred from my other credit union without a hitch. Sign up through the app was simple and straightforward. No glitches. no hang ups. I can see my accounts and I was even able to seamlessly link my other credit union account for easy transfer. Now just time to start saving with valley strong! A minor request I’d say to the dev team for IOS the app name just says “Data Mobile” ….. any way to change the app name to display as “valley strong”? On the next update perhaps? Heh anyway, thanks for making the app easy and simple to use. The little animations are a nice touch too.

This new upgrade has been a terrible experience which customer service has been no help & pretty much told me I am using the mobile app incorrectly when taking pictures. The remote deposit feature has not worked for us since the upgrade. Spoke with someone tonight that said I need to take the picture manually since a lot of them members are having success that way. Why have an auto capture feature when it doesn’t allow it to be recognized. So now we have to hover over the check for at least 30 seconds before a screen appears to even allow the option to manually capture the image. Been a long time customer but this is getting to be ridiculous when told that their system is working fine & nothing is wrong with it, when there is something wrong when the features installed don’t work especially for your customers.

After installation and log in the account , turn off and turn your phone back on. It takes about 5 seconds to load the account. The interface is excellent and can see and search several months of transactions. Very easy and comprehensive. Thank you for the major update . Even the website is excellent with numerous new options such as category etc .