Travis CU Mobile

This app used to be great and I never had a problem with them before now, this new update made the mobile deposit much worse to the point it’s unusable, first it automatically try’s to take the picture for you and doesn’t read the check correctly, after I took it manually a second time it still said it couldn’t read it and asked me to do it again. The third time it finally worked, that is until I woke up the next morning and saw that they reversed my check because the image was unclear but I looked at the images on the app and could read them fine. Unfortunately most of my check went into bills so now on top of my check being reversed I’m now in the negative and they charged me a reversal fee for their faulty app. Hope to get this taken care of in person today and if they can’t help I will definitely be closing my accounts.

I noticed right away the attitudes were different than a normal bank very much more personal than I’ve ever seen. It’s like my first payment I was almost late and they called me the day before and said hey, you want to make that payment it’s due today. They told me they want me to succeed rather than pay any penalties and fees, I knew right then I was home and I’ve been there over 15 years now. No need to go anywhere else. So to my friends thank you for all your hard work and dedication to me. See you later. Ernest O

There are two components to activate the ap. The first is the ID and the second is the password. I store them in an ap, “KeePass Touch” which holds IDs and generates very secure passwords and stores them. You have to be able to put both of them into the Travis CU before it will work. Here is what REALLY happens: 1. Copy ID from KeePass. 2. Go to Travis CU and paste the is into the Travis ap. 3. Copy the password from the record in KeePass. 4. Go back to Travis CU, only to find that the ID is now blank. 5. CURSE! My bank apps, note BANK apps, don’t erase what I put in for the ID when I get the password so I can put see my status. The Travis ap is useless and uselessly stupid. I received a note in response to the above comment. It said: “Hi! We apologize for the issues you are having using the KeePass program with our application. Please set up our Touch/Face ID inside the application for easy login. Thank you for your membership.” There’s just a little weakness with the above suggestion: YOU HAVE TO BE LOGGED IN BEFORE YOU CAN GET THEM SET UP!!!!