Provident CU Mobile Banking

I’ve been using the app for years. Recent updates have resulted in several problems that remain unresolved months after being reported. In May 2025, I reported a problem with how the app displays certain screens, but I was told “this has been the behavior before we even updated the application,” which is simply not true. I have heard nothing since then and the problem still exists. There is a more serious problem with the Account History page that has remained unresolved for many weeks (months?). This problem is acknowledged on the app: “We are aware of some issues on the Account History page where some transactions may appear out of order and where pending debit card transactions may not appear on the page until they are officially posted to your account. We apologize for the inconvenience as we look to resolve these issues.” This issue is more than cosmetic and should have the highest priority for resolution, as it impacts members’ ability to manage their accounts. It also does nothing to instill confidence in Provident’s ability to account for funds deposited in my accounts. I do not understand how an organization can continue to ignore public-facing problems with such indifference to its customers. I have been a PCU member for over 30 years and am considering closing my accounts over these problems.

I went to the branch to make a deposit and open a cd. I told them to deposit the check directly to the CD so I don’t have to worry about the hold. They did not listen to me and still proceeded in depositing the check to my checking and then do the transfer. Now it left my availability on a Negative. I have some transactions going through spin have to make some transfer. First of all the check is a bank check, why would they put long hold on it also had they despoil the check directly to the CD, I would not have any issue whether they put a Month hold. I think the procedure at the branch is incorrect and they need to be taught the right way. This has cause a convenience to me. Sincerely, Alfredo c

Dear Provident CU, After I made several payments to my Personal Loan, I decided to make my “pay off” to my Personal Loan. Online. At first, I called your Call Center, and Monique picked up my call. Monique was very matter of fact; however, she could not guide me thru the steps in order to pay off my loan, on line. I have the $ in my Provident CU Checking Account, yet, Monique was unable to see my Personal Loan account on her screen; however, she could see every other aspect of my financial business with Provident. After much time passed, I decided that I am getting nowhere with Monique, and said “Good Bye” to her, and went back online to see if I could find the way to pay off my Personal Loan. I did. I transferred funds. Now, I would like to request that my “AutoPay” for my Personal Loan discontinue. For verification, you could check with Colleen Knowles at the Folsom Call Center. Colleen did a very professional job in walking me thru the application process, so she should be able to verify. Thank You, Provident Credit Union.