App Profile: BMO Digital Banking

Android / Games / Puzzles
BMO Digital Banking
Installs:
Rating:
4.76
Total Reviews:
100.21k
Top Countries:
US, CA, NG
< $5k
/mo
30k
/mo
Reviews: What People Think About BMO Digital Banking
SpaceMonkey777777777777
Rating: 3/5
This is a great app, you can do most things that you would otherwise have to do through a live representative on this app. HOWEVER, there has been one instance so far where I logged into the app and it’s without my permission or consent or even clicking to set this up, it took $500 out of my savings account and paid down my credit card. THAT IS SCARY. I called customer support and they said that I must’ve authorized it because there’s no way it could’ve happened otherwise. I’m not sure if anyone else has had this experience, but it’s definitely something to be aware of. That’s no chump change, and even though it’s going toward something, it probably would’ve gone toward anyways at some point, I don’t like people or computers, touching my money without my permission or consent. If it happens again, I’ll just call them and they’ll send me a check (they said), but definitely something to be aware of.
Sharchen Norbu
Rating: 2/5
I’m one of the many Bank of the West customers who are now BMO customers due to the merger/takeover/whatever. I loved Bank of the West so much that I stayed with them after moving to a place where there are no physical BOW banks. BMO has not done well by comparison. I get that glitches happen when there’s a merger. But the regular crashing of the app and web site, including inability to read FaceID, plus the mediocre customer service, is troubling. Every time the app or website fail, the answer from customer service is to either delete all cookies or get a temporary password and then change the permanent one. I’ve had yo do that 4 times in two weeks. After reading other recent reviews, many of us are having the same problems, yet customer service seems completely in the dark about it. It would be so smart if BMO both kept their cs staff informed of widespread issues AND gave them permission to share with customers that the issue is systemic and being worked on. That would be caring. Instead, today’s cs person suggested I “write down” my password for future 🤣 In essence he treated this customer like a buffoon who had a problem because she didn’t write down her password! Wanna know what’s even more troubling? BMO isn’t posting any response to the numerous bad reviews. What’s up with that?
MaliceInCyberland
Rating: 2/5
It is so utterly peculiar how every time I sincerely need to look at something on my accounts around 1am cst, the entire system is down. The same thing happened around the globe in Laos which is ~12 hours ahead of America. After lunchtime something happened to me in Luang Prabang, and I was in a real pickle (no pun inten…); it was probably The Most Important Time in my Life that I ever so desperately needed to access my two BMO accounts… and the system was down for maintenance. I have only needed to access my accounts in the middle of the night with serious need just a handful of times… and each time the system was down. In all honesty I’ve accessed my accounts in the middle of the night just fine… however, I’m not exaggerating… the desperate incidences when I really needed access to my accounts after midnight the BMO digital banking system was down for maintenance. There was even a time when I was given early notice from BMO that their digital banking system would be down for THREE DAYS, and I seriously needed access to my accounts one of those days… at least I knew which made things better… not! I can go a month without checking my two BMO accounts… but it’s so weird their system is down for maintenance at the utter most inconvenient times… Quite phenomenally odd and frustrating…
About BMO Digital Banking
Bank on the go from your iPhone® anywhere, anytime with the BMO Digital Banking app. We’ve updated the design for a cleaner look that’s even more convenient to use! It’s secure¹ and super easy to:
• View account balances and activity
• Sign on even faster using Face ID®
• Access your credit card account alongside your other BMO accounts
• Send money to friends and family with a bank account in the U.S. with Zelle®
• Track your accounts – even if they’re not with us – with BMO Total Look
• Transfer money between your BMO accounts²
• Deposit checks by taking a picture with your iPhone® camera³
• Schedule and manage bill payments
• Turn your debit or ATM card on and off and get real time alerts⁴ – with BMO Card Monitor

Visit bmo.com/usmobile to learn more.

¹ Please visit bmo.com/us/security for more details.
² If you make an Internal Transfer on a weekend or holiday, we’ll credit the payment the same day, but we’ll post the payment on the next Business Day.
³ Mobile Deposit is available using the BMO Digital Banking app. This service may not function on older devices. Users must be a BMO Digital Banking customer with a BMO account opened for more than 5 calendar days. Deposits are not immediately available for withdrawal. For details, see the BMO Digital Banking Agreement found at bmo.com/uslegal.
⁴ Message and data rates may apply. Contact your wireless carrier for details.

Accounts are subject to approval. BMO Bank N.A. Member FDIC

Third party web sites may have privacy and security policies different from BMO. Links to other web sites do not imply the endorsement or approval of such web sites. Please review the privacy and security policies of websites reached through links from BMO web sites.

Copyright 2023, BMO Financial Corp., All Rights Reserved.

iPhone® and Face ID® are trademarks of Apple Inc., registered in the U.S. and/or other countries.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
File size: 59460608
Launched countries: US
Minimum OS version: 13.0
Release Date: 1692687600000
Published by BMO Bank National Association
Website url: https://www.bmo.com/en-us/main/personal/
Publisher country: US
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