Partners 1st FCU Mobile

I’ve been a member at partners first for over 20 years and they have gone down hill in recent years. The app is GARBAGE. It doesn’t work far too often which when it comes to accessing MY MONEY is unacceptable. Maintenance happens, but these are malfunctions, I tried to transfer funds instead was logged out - six times this happened! Not to mention what a mistake it was to outsource credit cards. I never had issues when it was in house but since the switch it’s been nothing but a headache for me. I don’t have a computer, I have a phone. I can’t view statements or review purchases on my credit card from my phone. If you want a credit union who gives you access to your finances from whatever device you have access to (phone, laptop, tablet, ect)- don’t come to partners first. If you want reliability - don’t come to partners first, that’s my experience over the last 3 years.

We started with Philips/ Magnavox in 1990, with Maggie Provost. Our factory had a branch in the building. Top notch. When we moved, we started on line with what had become Partners 1st. They have been rather innovative and out front with features that made on line banking easy. As time has gone on, +35years, there have been bumps along the way, but nothing that would cause me to leave. However, I don’t use the phone app much.

This app is...ok. Obviously it’s for a credit union and not a giant bank like PNC or Chase, but it just doesn’t work well. What features it has can be (and are) spotty, sometime going months without working, only to surprise you one day to “have it back”. (I’m looking at you quick balance!) debits and credits can sometimes take days to post and show on your account, the layout and annoying reminder to rate it (here it is, leave me alone!) often hide features because the page doesn’t scale properly, and a lot of other little things that make this app my least favorite app on my iPad. I understand app development is pricey, but when many people are banking online/over apps more and more, it is necessary for it to compete, which in my opinion, it does not. The only reason I don’t leave my bank is because I know the people and they know me, otherwise, I’d go elsewhere with a better app.