First Community CU (MO)

I love the service, the people, and the app! We have had fraud a few times that was easy to prove it was not us and it was quickly stopped! The only complaint that I have is we can look in the app, see a transaction, and don't get the notification for several hours. With my credit cards, the notification is usually immediate or within a few minutes. Would be 5 start service if that was fixed.

The new on-line payment program was a cluster……! Accounts that I hadn’t used in years were transferred to the new program but accounts that I sometimes use monthly were not transferred??? Some of my monthly payments that I set up in December were not transferred over for January due dates ( Dillard’s, Macy’s) incurring late fees. The FCCU team did re-imburse me but very unfriendly. My car payment financed through FCCU was not transferred. Info received from FCCU stated I was responsible for transferring it over. Interesting that I have never been responsible for transferring that payment over at the end of the last four years I have been paying on the vehicle. Hoping you have all of the kinks just about worked out!!!!

We feel very well taken care of by FCCU. Their fees are low all around and we never feel pressured to purchase credit lines. I had used a large bank franchise before switching and I always felt penalized for being their customer. I have never felt that with FCCU in fact I feel even more free now. I always suggest using a credit union to my friends and family encouraging them to consider FCCU.