Partners FCU Mobile Banking

I’m so proud to be a part of Partner’s Federal Credit Union. Every representative is knowledgeable, courteous and professional. But you go beyond that. When I call, I genuinely feel important. What I have to say matters and my concerns are your concerns. I don’t have the need to feel validated, but I’ve experienced great hearts that care and have always been solution oriented. I wanted to take this opportunity to express how beautiful your staff are. I love hearing, “Have a magical day”. It encourages strength and confidence. Thank you for being a part of my journey through life and some challenging events. You “Have a magical day”.

The best part about this mobile banking app is that it’s part of the Disneyverse, and exclusive to Disney Cast Members, employees and their families. The features associated with this app make an already hectic day, easier by allowing me to check my balance, transfer funds and deposit checks quickly and safely, and all backed up by the most magical banking professionals in the world. My only concern is that not all transactions are visible immediately, meaning that I might make two purchases on the same day and one will be deducted from my available balance, while the other purchase may not show up on the app for a few days, thus giving me an inaccurate idea of what funds I have available. But regardless of the app’s shortcomings, I love the app and I love Partners Federal Credit Union and their team.

Although the old UI was in need of an update this direction is a miss. The fact that I have to panel over to see amounts for only three accounts is unnecessary. Worse than that the data in the fields below are never correct or outdated. I moved money from one account to another and in the bottom field it showed both as withdraws in each account. The worst bug for me at the moment is when I transfer money through Zelle. For some reason when you look at the main card of your account it won’t show the transfer but when you click into the account it does. Then if you attempt to move that many around you can’t because it says those funds aren’t there even though they are. In the old UI this wasn’t an issue and Zelle deposits showed immediately. Hope these things improve, if they do I’ll happily change my rating.