A+ Mobile

The site offers many good features and is pretty user friendly. There are some irritating features such the difficulty of keeping only some accounts visible on the main page. I am also on some shared accounts that I do not want to have show up because I don’t use them. I’ve gone to my branch, had help removing them from my homepage, only to have them show up again. I was also frustrated to learn that you can’t do a member to member transfer during times the institution is not open such as Saturday night or all day Sunday. I couldn’t find it anywhere that it told me that, so again I used my branch to help with that type of issue. On an extremely positive note, I live less than a mile from my branch, and everyone who works there is extremely helpful and courteous, as well as friendly and welcoming. Having used traditional banking facilities in institutions for decades, my last 15 years with A+ has been a wonderful experience!

Working with the system and learning to navigate through the prompts is easier for me now and I like that, but if I have problems, I can always come into one of the branches a call on the phone and I get help so I’m very pleased with that and having a bank account with people that you can talk to and being able to walk into the bank and seeing smile face and welcome you and means a whole lot then walking into the bank and there’s nobody there to help you. I am so pleased with everything about A+. I can’t tell you enough. Thanks you At for your support and customer service means a whole lot to me

Read it all it’ll save you a lot of unnecessary hassle. I have absolutely no words to describe how bad is this CU. nice people and all but the technology they’re using is from the time before the internet was invented. Very bad app design not a user friendly at all. Your money won’t show up on time their processing is horrible. Your balance will always be the wrong amount . and if you use your card at a gas station they will blow up your phone with automated voicemails and texts at 7am a day or two after to confirm the transaction. Thats ok I can deal with that. But the reason I’m dropping them off and going to a different CU is if I want to make a purchase and it immediately locks the card until I call and confirm it’s me like are you serious? You want me to call you when I’m checking out at a store and go through the verification process in front of other people standing there 🤷🏻‍♂️. Happened twice and it’s really embarrassing. Bottom line you’re better off using any other bank the worst bank you could think of will be much better than this one. Just not sure about the magical streak of 5 stars reviews they have recently got 😂