App Profile: A+ Mobile

Andria1977

Rating: 5/5

First of all, I love this credit union. I have been with them for 10 years and I don’t even live close to a branch. I think the app is super easy to use and we can transfer funds by the next day in most cases. I do have a local bank but I will be closing that account soon. We have financed several cars, home repairs and have a credit card through A+. We have multiple accounts including a child account for our grandchild and will open another one soon, as we have another on the way.

ATX Ninja

Rating: 1/5

Read it all it’ll save you a lot of unnecessary hassle. I have absolutely no words to describe how bad is this CU. nice people and all but the technology they’re using is from the time before the internet was invented. Very bad app design not a user friendly at all. Your money won’t show up on time their processing is horrible. Your balance will always be the wrong amount . and if you use your card at a gas station they will blow up your phone with automated voicemails and texts at 7am a day or two after to confirm the transaction. Thats ok I can deal with that. But the reason I’m dropping them off and going to a different CU is if I want to make a purchase and it immediately locks the card until I call and confirm it’s me like are you serious? You want me to call you when I’m checking out at a store and go through the verification process in front of other people standing there 🤷🏻‍♂️. Happened twice and it’s really embarrassing. Bottom line you’re better off using any other bank the worst bank you could think of will be much better than this one. Just not sure about the magical streak of 5 stars reviews they have recently got 😂

sam_speaks

Rating: 1/5

Better find yourself a different bank if you don’t wanna be paying for their mistakes. They don’t take responsibilities, mistakes done as a result of their poorly built app will cost you $$$ and no one would listen to you, they won’t answer your calls or emails. They will double charge you and when you complain you’ll get ignored. I made a payment on the 28th via this terrible app that I still think it’s a demo app but on the 1st the app charged me same amount. I complained, they pulled the payment and then charge me return fee as if it was my fault. After this none of them would talk to me or even answer my emails. This isn’t the first time I’m going through this mess with them. They don’t care about you. Don’t even wanna talk about their rude reps. So outdated, regret banking with them.