Panda Express

We arrived around 8:17 pm & tried to open the door but it wouldn’t open. I signaled to the staff I could see and the woman turned her back to me. My husband called to see if they were closed and we could see 3 employees inside but no one came to open the door. One guy looked like he was doing inventory b/c he was counting. My husband then calls this location & I waved to the employees. It looked like the lights were dimmed so I didn’t know if they could see me. The woman inside smirked and turned away!! The woman answered the phone when my husband called & told him that they stopped making food. Just as we’re pulling out, a car with 3 people inside, come out and go to the door. The door now works and they enter, so we pulled back in & went inside. We were greeted by the one male employee and he informed us that they had limited options b/c they were closing in an hour but they did have most everything. He was very cordial and he waited on us. We saw 3 pick up orders pending and being made that were picked up, while we were there and 1 new order was still pending pick up when we left, so why were we led to believe that they were closed?!

I love panda express, especially their plates! Their prices are really good! My only issue is rewards and I have a problem trying to use them either through my app online or in store. The last two times I tried to show the individual at cash register she called a supervisor over and gave me a drink, which which had nothing to do with the upgrade for the rewards. When I went in there last week, I had everything screenshot to show her the issue. She refused to look at it and said she would not honor it. This is not usual for Panda Express employees. If it happens today, and it’s not honored when I get there, and I did put it in my comments on my order, I will update my review and I think I will just switch from the Auburn store to the Bonney Lake store. you earn your rewards by making purchases and you should be able to use them and have them honored the way they are stated in the app. If something doesn’t work when you go to a store, they should be honored especially if you have screenshots.

Ordered last pm. Somehow, our address was changed after hitting order from xxx ct to xxx dr which doesn’t exist. If you google xxx dr it shows our home. Less than one min after ordering, we noticed the error and contacted the supposed driver by phone # provided by you. It did not belong to anyone affiliated with doordash or Panda Express. We then called the restaurant. They said they would let the driver know. I then called doordash, your picked delivery method. They said they tried calling the driver and no answer. Obviously, they do have someway to contact her as they supposedly got the order to her. They said they’d take care of it. The driver was at the store for over 45 minutes according to the tracking app and I still was unable to contact her. Once she started moving, I could she when she arrived in my neighborhood. She drove to the entrance then left. I was standing outside the entire time. It took over an hour and 1/2 for her to key in delivered which it never was. Our neighborhood is only 82 homes, very small and only 4 streets. This person obviously had no intention of delivering. She never tried calling us. This was the first time my daughter was going to try Chinese food. She was extremely upset. this mad it very difficult also considering it was now almost 2 hours later.