NextGen Patient Portal

Being forced to use this piece of absolute garbage app from the largest healthcare provider in my state is maddening. Start with the layout itself. Is this 2022 or 2000? That’s even if you can get into it. AN UNEXPECTED ERROR OCCURRED. Every time you touch it. That is unless you completely shut your phone down, then restart you can log in ONCE before ERRORS stop you. My college kid could create a better, safer app which leads to the question-whoever lobbied to buy this app within your medical organization should be fired or questioned as to why. Other options exist. Except for the patient.

I have three total healthcare provider networks. Two of them utilize MyChart, one of which has taken things to the next level and has commissioned their own application to include multi-factor authentication (MFA) and an intuitive interface. This application is like something from year 2004. It’s graphical design and logic is questionably poor. It definitely concerns me since this is a healthcare application with access to data records. With all the data breaches, especially those affecting health care, This application concerns me. The lack of functions and questionable security have me thinking it’s time to look for another provider. And that is unfortunate because the doctor is excellent. Bottom line is, it’s 2021 and I can’t share data from the Doctor on this application with any of my other physicians. I can’t recommend this app. If I could I would give is a negative star for lack of MFA alone.

This app is terrible. It is the most complicated design I have ever encountered, and it has the least amount of information of any patient portal I have ever used. This is the opposite of what a patient portal should be. It is frustrating to have a login and absolutely nothing worthwhile to look at. It can’t even send you a notification properly. When you click on inbox with notifications, it lets you click on the notification then it takes you to your whole medical record. You then click through every tab, which has nothing in it. After you have spent 5 minutes clicking through everything, you walk away wondering what the notification even was. I am deleting the app. They wasted money on this app. The developers should give them their money back. My real rating is -5stars.