NextGen Mobile Solutions

The app has some nice features and functions, but there are some key limitations that need adjusting and would help tremendously. First, please allow users to separately specify if they would like “Paragraph Format” for HPI vs Assessment/Plan. I like narrative / paragraph history for the HPI but prefer a bulleted/simplified list for the plan. Currently I have to choose and lose out either way (in my opinion). Some more granular fine-tuning of these personal preferences between sections would be greatly appreciated. Second, please allow for a much higher character limit on Ambient customization for each section of the SOAP. Especially for HPI and Plan sections, where I quickly run out of room to provide key instructions for the note that the AI should be able to handle. The lack of characters forces me to manually change more of the generated note after the fact than I’d like. Those are my main complaints about the app as it currently stands. There is room for improvement in other areas too, but the issues listed are the ones that affect my efficiency every day. Really hope the developers are able to introduce these changes the next update 🙏🏻

Mostly works, but the schedule frequently skips up and down as it updates itself and moves right as you select a patient so the wrong chart opens. The AI Scribe mostly works but macros are spotty and don’t consistently insert. The AI Scribe also frequently inserts your diagnosis and plan into the PMHx as if it was what the patient walked in telling you. Lastly the AI cannot generate a ROS for you - just have the expectation that you will have to do that manually 99% of the time.

As a clinician in a high-volume setting, I depend on a mobile EHR that is fast, stable, and memory-efficient. NextGen Mobile continues to suffer from major performance issues that appear rooted in unaddressed memory leaks, poor lifecycle management, and inefficient background thread handling. The app routinely hangs during asynchronous data calls, fails to release system resources properly, and crashes without error reporting or logging that’s visible to the end user, making it impossible to give real app feedback to the dev team. I’ve submitted tickets consistently, yet the core problems persist across updates and devices. The app’s failure to handle caching, session management, and multithreaded operations makes it ridiculously unreliable in a setting where efficiency is absolutely critical. This is not a UI complaint or isolated bug. These are systemic performance architecture issues that need to be prioritized by the development team. Clinicians are depending on this app in real time, and the current level of instability is unacceptable.