App Profile: My Optum

tjos

Rating: 5/5

I had hoped that the Optum app would be beneficial to help schedule and communicate with my doctors but sadly the app is full of technical issues. Very disappointing when you want to schedule a visit or lab time. Also disappointing when you need to refill a prescription but can’t reach out to your care team. They really need to work out the bugs and glitches for this app to do any good.

pinkstar44

Rating: 1/5

Optum patient portal and customer service is completely horrible. Not only has my doctor retired over a year ago and they still have her as my doctor and she’s the only one I can message. SHE IS NO LONGER WORKING THERE SO WHO AM I TO TALK TO??? Especially when it’s important/emergency and I’m told the system doesn’t change the doctor until you have an actual visit with her. I wasn’t able to get an appointment with her until 3 MONTHS OUT!! HOW DOES THAT MAKE SENSE! HOW DOES THAT HELP ME!!? THE PATIENT!!! Can’t call in to talk to her either. This is patient negligence!! So they told me their idiotic system doesn’t have any way to change or fix that. So when I wanted to file a complaint because there’s no way they should continue with this horrible system or service I was then told I can not talk to the supervisor and she would contact me when SHE has time! The audacity. At this point I’m ready to completely change my insurance when the time comes. So unprofessional and this portal does NOT help the patient in ANY type of way or form. Be prepared to lose another customer cause all through your reviews people are complaining about the same things. Do better or close down it would be the best for all of us.

Platon1717

Rating: 5/5

Appreciate the ease on navigating your portal. The information available on the portal allows me to understand my present health status and set up appointments and pay any pending bills. Very convenient