Next Level Urgent Care

The app does not reflect the level of care in person fortunately. Each update seems to decrease the usefulness of the app. Only one dependent can be entered into the app. Adding another family member requires the 1st dependent to approve access to the app & they become the guarantor with no other options. Calling to get in line is not much better. If you need medical care, NextLevel is the best option. Just show up at their door and skip the app!

IMO the older version of the app was better. I was forced to add myself and my children although logged in. Additionally, the wording on some parts was somewhat off.

Generally poor UX. Onboarding was strange, as I’m already a customer and it made me feel like I was creating a new account, which other people seem to have a struggle with as well. Then the content within the app, when viewing past visits they are summarized in an external PDF that the app opens in an embedded browser. Insurance data does not seem to be tied to my account, and payment data is not on the app. Make at least one experience, app or web able to handle everything - that is not currently the case, as each are broken in their own right. I did like being able to browse locations and seeing how many patents are waiting in line on the application.