MyMethodist

The ladies in reception are not very friendly. I was on time for my appointment but because she took her time checking me in and telling me that the deductible hadn’t been met(which by the way, I am so sick of hearing that) I had to step away to call my insurance to verify. The attitude of the girl was awful. I drive 2 1/2 hours to come here for my appointments and for them to dismiss me like you’ll have to reschedule. Then she said the 7 minutes had passed and that it wasn’t until they got payment before I was considered checked in. Well she could be friendlier, she could greet people with a smile, and if she dislikes her job that much, she should find something ese to do! When it comes to healthcare, we have options, where I live not so much so I followed my pcp here, but if this is the way I am going to be greeted every time I come, I may consider looking for a new pco with a staff that cares about their patients. They are the first contact and granted this has been the first time I have been treated so callous. Perhaps they could benefit from etiquette training.

I had to fire all of my healthcare professionals for many reasons. It shouldn’t be so hard to take care of oneself. I called Methodist and the person who assisted me did a wonderful job, I wish I remembered her name. I had called a healthcare group before I called Methodist and didn’t even get past the person that was there to make the appointments. I ended up hanging up and crying in frustration. So, yes Methodist is wonderful. I made a trip to the ER, Methodist Sugarland, as far as ER trips go, it was top notch. Checkin was quick, initial triage, even quicker, got in a room quick, all in all I was there for about 3.5 hours. Did CT scan, chest X-ray, bloodwork, fluids given, round of antibiotics given, applicable medical assessments done. All the staff was friendly and professional they were even joking around with one another, nothing over the top, just pleasantly working with one another. Nice atmosphere to be a patient and an employee from what I could tell. There was an incident with an other patients’ family member that I couldn’t help but overhear, she was frantic and upset and the staff member assisting her listened and said yes we will do this now without the slightest hesitation or annoyance coming through in his voice. Overall very pleased with my experience with Methodist.

Having lived on five continents and having racked up a lot of “miles” on my birth certificate, I am pleased to say that I have finally found a doctor extraordinaire. Dr. Aslam is the best there is! She combines the diagnostic/analytical knowledge base of an expert with the application of exceptional people skills. A rare combination. It is very apparent that Dr. Aslam cares deeply for her patients. Even though I am a relatively new patient, Dr. Aslam effortlessly demonstrates a strong understanding of my medical history in having recommended specialized tests for my heart. These tests have proved invaluable in better understanding my overall heart health towards evaluating “best practice” options going forward. I would have no hesitation in recommending Dr. Aslam. She is top-notch in every sense of the word and Houston is lucky to have her. Professor Sam Sen