MyQuest for Patients

I don’t find apps to be easy enough for me to successfully use and I get frustrated all too often because my brain can’t navigate within the app so I honestly don’t keep trying and upsetting myself, i usually just call. I have to admit I love Quest because of their app! Not only is it simple and fast to book appointments or change or cancel them, they also have appointments available for the next day which is a giant help for me because I need to get specific and special lab work done while I’m experiencing another sudden physical inflammation flare. In addition to having next day appointment and ease of use with their app they also provide the user with the test results and almost always those results are available to the patient much earlier than when the doctor would contact us with the results. As if that weren’t enough they also show all past results and in multiple formats so if you have bloodwork that’s repeated like the complete comprehensive metabolic panel it shows you in graph form all your results so if you go up or down or were in the red but now your in the normal zone, you will see that timeline. It’s all right there, available to you 24/7! If you’ve read all this then I’m sure you’ll enjoy this app!

*Updated to say things run much more smoothly. Using the app was actually quite smooth, and enjoyable. Thank you for your dedication to your patients in this regard! If the tooling for insurance plan lookup was a bit easier to manage on mobile this would be a perfect app. Thank you again! —previous review— I frequently use the MyQuest app and prefer my local Quest over any other lab draw place. I’ve seen this app go from being clunky to reliably responsive now, and there is less lag on loading results or flipping between screens (home, to MyQuest, etc). I especially love that the attached results in MyQuest now have reference links. The one caveat now is that those links do not give you the option to open them in the default, or chosen browser, on the device. Additionally, and this is more feedback for the way results are entered into the database, but any tests done at Quest for a provider that faxes, or sends via portal should be shown in the user’s results page. I think it seems assumed that the person may have access via a MyChart or other patient portal access account but it is nice, for consistency, to see all results from any provider in that page. Thanks for continuing to improve the app!

The app itself seems to work okay and is a decent way to store results. However, I did not obtain my lab results before my physical exam. I just had a standard blood and urine test. I do not understand why they cannot load those results within a day or two after obtaining them. I like having those prior to my exam so I can have an intelligent discussion with my doctor about them, rather then being told the results at the end of my exam and not being able to do any research. So I ended up making a trip a day before and having them print out the results for me. Which sort of renders this app about 90 percent useless for my purposes. I can easily scan and save my results to my computer. Hopefully they can speed up loading test results at the same time they are available to the doctor. After all, its our results, and we are entitled to them. Update: I found out states have different rules about releasing data. My state allows it with the providers approval, which I have. I have been receiving data on a more timely basis recently, and I increased my rating as a result. My provider has another app they use which gives me lab results as soon as they are released. I now use that app as well. If the results are good I can relax during my exam, and not worry about the lab results while undergoing the examination. If something is abnormal, then I can research it before my exam and discuss treatment options with my doctor at that time in a more informed manner. Hopefully all states will enact similar laws which I believe benefit both the patient and doctor.