myGMC

I already pay for onstar ... and now apparently to use the MYGMC app I’m supposed to pay again. Other brands do all this for free. No onstar required. But added to all that - the app didn’t work before the update and now won’t even open properly. Other reviewers have experienced the same issue. And no GMC - I’m not doing anything more than report the app here. I’m not wasting any more of my time with instructions to then report issues via email. This is your business and your problem to fix from the app responses and ratings. It’s crippling your branding a little bit more everyday. It’s horrible customer service and will be remembered by many of here when it’s time to buy a new vehicle. I shouldn’t have to pay onstar or you to unlock my vehicle remotely by an app or start my vehicle by the app. It’s horrible service to your customers. Let me add that I pay for premium WiFi and it fails continuously and requires a phone call to have it reset. It’s horrible customer service and these are services that customers need and require in 2024.

I’ve always loved this app since owning my GMC truck. I refer to it regularly and use it to monitor the diagnostics of my truck. Recently, I intentionally locked the keys in my truck, no big deal right…I’ll use the app to unlock it and start it right up. Not the case. Unfortunately, I lost my phone. Once I return to get a new phone the app will not locate, unlock or start my truck. I was thinking, I understand…it’s the new phone??? I contact GMC customer service. They, nor “OnStar” can ping my truck to simply unlock the pickup for me. I guess this is one scenario that either failed or just didn’t get tested in the brainstorming phase. I had to get a locksmith to unlock the doors, which we all know that’s not cheap. Face it, most people hate attorneys at $400 an hour but how does that compare to a locksmith for $100 for normally 5 - 10 minutes. I apologize, just wanted to add some humor to my first review. Yes, I will continue to pay for and use my GMC app and services, maybe a little more cautiously from now on. Bottom line and not to knock the engineers but maybe this helps someone??? Be nice to the locksmith regardless of his demeanor or appearance. Most of us never control our emotions or can stay calm when we misplace, lose or forget where we put our wallets, keys, or phones. Learning lesson, pray more. GOD bless the United States!!!

The app has generally nice features. While we were in the “honeymoon” phase after buying a new vehicle, it was very handy and worked well. However, after the one month trial period, to take advantage of all of the features, you need to purchase an additional plan. As of this writing, the cheapest plan is $15/month. That is in addition to any OnStar plan you are also paying for (again, as of this writing, the least expensive plan is $25/month). You can choose a plan with OnStar and app features, but there is no discount given. Overall, displeased with GM. But as I said, the app works well. Of course, not sure how many times I’ll use it to look at the owner’s manual, which is about all I can do with it now. Unfortunately, it is difficult to divorce the app rating from the “total service” rating, which would include the service plans and pricing. I tried to strike a balance. The app would get 4 stars and the service 0, which to me equals 2 in total. In the end, I cancelled the OnStar plans on my new truck and my wife’s Acadia (which, oddly, still had full app access without having an additional plan... surely an oversight that would have eventually been corrected). I just didn’t see the value. I had always liked the OnStar concept, at a reasonable price. And the app functions were a nice add on to the monthly OnStar service fee. But with the plan pricing now making the unique OnStar service less of a value, GM is indistinguishable from other auto manufactures.