myCadillac

I just bought my first ever Cadillac and I went all in with the 22 Escalade. I immediately jumped on and got the app downloaded because I had an app for my Palisade and loved it. The app works perfectly as advertised and I enjoy the quick response time after I click on a command. The area where you could improve would be more options. For being such an expensive vehicle I wish the app had a few more options like the app did for my 1/3 of the price palisade. My old app would not only let me start the car but I could chose 4 different start up configurations. For example, I had one for “summer” that had the air set on low at level 8 and my cooling seats would be on. I had one for “fall” where I set it for 71° and level 2 air and maybe my heated seats. Then there was “winter” which I set at 80° and full air and heated seats and auto defrost on the windshield. With my Cadillac I can turn it on or off. That’s it. I do have the seats come on but that is through a setting in the car itself and not on the app. Here in Florida the weather varies so much from night to morning to afternoon that just because I had the heat on this morning doesn’t mean I want it on when I start my car in the afternoon. I would love to see this update in the future since I plan on keeping this vehicle forever.

Basically, I like the car. The technology is good, if complicated. Too complicated, it took me weeks of trading the manual to master the technology, and there remain a few things that I am unsure about. The auto needs to be more intuitive. Also, there is unnecessary redundancy in some operations that only leads to confusion on the part of the driver. One series of action for one operation. I don’t need multiple ways to raise the volume on the radio. Perhaps the most annoying and potentially dangerous feature is the gear shift. This feature should be simple and easy. On my CT-4, it is necessary to hold down a small button to change into reverse and push the lever forward to go in reverse this requires focusing on the on the gear shift to perform a simple operation. To put it in park, a button is provided which is a different movement from the rest of the gear selection process. I really dislike it. Simplify the gear shift mechanism. It detracts from the overall satisfaction of ownership.

I’ve had a Cadillac for the last 20 years and I’ve never been so disappointed until NOW! I also used to get free updates and reports about car diving history and unused to be able to remotely unlock my car using the ONSTAR app. Just come to find out, onstar has discontinued their app and now rerouted to Cadillac app for all these features to be paid for monthly or a yearly basis!! This is ludicrous considering how expensive our premiums are already! I’m very disappointed and this is probably why GM stock continues to decline and not offer the best customer experience! Our other vehicle is a Tesla and their is currently nothing that matches their utmost excellence in customer service and FREE features available to the customer! That is why Tesla is now currently the number one auto manufacturer in the world with stocks grazing above $500 a share! GM....you ought to get your act together and revert to offer your customers the best client experience if you want to continue to succeed in the auto industry or face the ramifications of prior auto manufacturers who are declining rapidly! This will be a main reason for our family NOT to continue purchasing another GM vehicle when this last lease is up! Very sad !