My Tracfone: Account Manager

Hello? Who changed the app? Now it’s the same mostly blank screen over and over with the same lack of information on each screen. I literally renewed my plan 5 days ago but texts from y’all keep saying I expire *today*. When a customer goes to your app the FIRST thing we should see, on the main page, like we used to see, is OUR PLAN. It should show me minutes, texts and data remaining. I can’t find it •ANYWHERE• on the app now. No matter how many times I click “my plan” which “user experience” would dictate would show me my existing status, there is zero current, RELEVANT information for my plan. Who came up with this update. The app should be for the customers, not so some designer to be proud of but functionally useless. The app worked just fine before. Now it’s useless blank screen after useless blank screen. As a customer, I want to open the app for my service and *immediately* on screen one see information relevant to me and my service. Why am I having to buy a pith helmet and a compass to go searching for it? **update. After waiting 5 full minutes, and scrolling up and down searching - my information finally appeared in one of the areas that has been blank every time I’ve opened the app since renewing. Why does it take so long?

Hi guys, Let me tell you something - I have been a loyal TracFone user since 2016. I am so pleased with their services recently. I have worked with their operators to get me back up and going when I was transferring numbers once. It took awhile, but it worked out in the end. I crossed over the border once and learned I had to replace my sim card. Oops! Explained the situation learning too late what happens when you cross the border with a TracFone and forget to turn it off beforehand. TracFone took care or me and mailed me a new sim with simple instructions how to get re-activated with my same number. Now I am using one of the latest iPhones, 2020 SE model with 64 Gb and the latest tech. I depend on the phone’s capabilities and the internet for work picking up batches from InstaCart. Using TracFone’s “data” internet service while in the car and at those stores that don’t provide internet service may cause difficulties when the signal gets lost, but it gets all figured out in the end, as well as anyone can hope for, that is. For what you get from TracFone at their price makes me feel great knowing I have such convenience. I can only hope they continue to get even better and thrive! Cause if you TracFone guys are set, then I’m set, too, right? Thanks TracFone! A fan in Yuma, Arizona.

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But the app is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.