MobileX Phone Service

April 2025: After months of positive experiences and even porting my primary number to MobileX, I ran into serious issues with data throttling that were never clearly communicated. Despite being on a plan that previously offered QCI 8 priority data, my speeds dropped sharply without warning. I submitted multiple support requests asking for clarification and never received a response—MobileX completely ghosted me. Even worse, if you run speed tests to check your performance, their AI may flag you for “excessive usage” and throttle your data for the entire billing cycle—with no warning, no appeal, and no human review. It’s an invisible tripwire buried in vague Terms of Service. Worse still, their Terms of Service leave a lot of room for unfair interpretation. What you think you’re buying—based on how it’s advertised—can change without notice, and there’s no guarantee you’ll be informed or supported. That’s exactly what happened to me. MobileX looks great on paper, but there’s a real risk you’ll be penalized for simply testing what you’re paying for. I’ve now ported out, and I want others to be aware of the potential pitfalls. A fair note: If you use very little data, MobileX might still be a good fit. But if you’re expecting consistent performance, priority data, or reliable support, I’d proceed with caution.

Great concept for fee structure and QCI8 data makes the plans themselves a good value. The app itself does the basics, but needs some work/polish. Ported in 3 lines. All 3 have no issues with the cellular service, and 2 out of 3 have no issues with the app. The one that does have issues with the app is an odd situation - whenever opening, the app goes to the “create an account” flow despite an account already existing. If I X out of that flow, I can see the account/data usage information and all is well. But an odd bug - reported it via chat support, so we’ll see if they fix it!

Just ported my number from Xfinity Mobile to MobileX over the weekend. From physical SIM to eSIM. I’m really impressed by the smooth experience of the migration! In the past, the porting process usually takes a few days, waiting for the shipment, fill in the form and wait. If something goes wrong, then I have to contact customer service. Not this time! I followed the instructions on the app and finished the porting after a few minutes! No waiting and not spend a penny since I am in the initial 10 days of trial. 😀 Customer service is great. Initially the cellular data didn’t work so I contacted support. Then I got it working by following the instructions again and restarting the phone. Support responded anyway to ensure things are working even I sent an email to indicate the original issue got resolved. Call/text/data is good as Xfinity mobile. After all both are Verizon, honestly I cannot tell a difference so far. The only thing odd is the management profile downloaded during eSIM setups is unsigned. Not sure why it’s hard to fix it… another thing is during speed test my IP location show up as California, which I am not. Neither of the issue affects my current usage though. [ZG501L-1GWPN]