My Total Wireless: Account App

Since the transition to "Total Wireless" the app is trash and progressively has gotten worse. I've had Total Wireless back when it was initially "Total by Verizon". I've had the service for at least 7 yrs. The app has never been great but now the app lack s basic essential functionality. There's consistent login buffering, biometric login issues, other login authentication errors which often leads to lock outs of my account and password resets. The app is so bad every month I resort to going online to make my monthly payment to avoid the app. I see why TW is cheaper than other providers- because they are skimping on adequate tech and services. The service itself is "alright". Over the years I have ran into issues of the service completely not working - showing an SOS message and finally turning back on after an hour or so. I did have one incident of dropping service right after I made a payment and customer support was extremely incompetent about their operations. With all that being said, if you are very cheap and don't need the best service and extra data and features TW is a decent option. If you need internet/call, hotspot to have 95%+ reliability, and possibly need additional features or have other mobile gadgets go with another provider.

I love total wireless because it uses the Verizon Towers to get Great Reception no matter where I’m at as long as I buy my iPhone and on the total wireless box it has a V on the side of the box normally somewhere on the box it will let you know that it is connected to Verizon and the prices are so much lower than Verizon who I used to be with almost all my time when cellular phone came out the only thing I miss was the new upgrade every 2 years and my (ex-husband now) wouldn’t use his upgrade so I would get free upgrade every year well they would say it was free but to get the one that you wanted it would usually cost me 50$ but I don’t think they have upgrades anymore no contacts or no more deals like years ago so I definitely would rather stay with total wireless! Just wish they would have trade in deals with iPhones and iPhones sales and more was to get points Thank You

I noticed my internet speed was horrible so I checked my account balance. It shows a red bar, indicating I used all of the 1gb of data. Which is accurate. However, I looked below that and I have a data balance over 13GB. Why? Why wasn’t my add-on applied when I purchased it BEFORE my LAST end-dates? I spoke to support and they said they manually applied it. I checked the app again and nothing changed. So I then turned off my phone and back on, waiting a few minutes to check once more. Nothing changed. I hard reset my device, wait a few minutes, and checked again. Nothing changed. I then made sure to check that everything is up-to-date. Everything was up-to-date. So I deleted the app and reinstalled it. Nothing changed. I logged out, deleted the app and all related data from my device storage, and reset my phone. I then downloaded the app once more, signed in, and nothing changed. I’ve tried on a different device, reading FAQ’s, plan details, etc. and still no way to get what I paid for. It’s happened before so now him thinking it’s intentional to make people accidentally buy more data, just for it to not be applied.. it already is dumb that I can’t get a refund for an add-on, so when this is going on I feel like I should just dispute it and part ways at this point. Especially after finding out GoogleFi is literally the same, except the prices make sense and GIVE more—in addition to 24/7 customer support.