App Profile: US Mobile

Jeffwpb

Rating: 4/5

Just started with USM on Warp and installed 9.5.4. Lots of information on data usage in the app which makes it easy to keep track of status as you get close to the end of the month. You can change networks easily if you want to do that. Biggest problem I have is with the voicemail tab. It is supposed to make it easy to turn voicemail on and off, which I think would be useful for some. In my case it turns itself off after some time, or after restarting the app. Which caused some concern because I do want voicemail on. When it was off I had a friend do a test call and found voice mail worked, as did visual. So, for those who might like to temporarily stop voice mail, it doesn’t actually work that way. And, for me I have to ignore this setting because even though the app said no incoming calls could go to voice mail, they actually do. Hope this bug is fixed at some point, because otherwise it does not provide reliable or expected performance.

Teddy Kimball

Rating: 5/5

I’m truly impressed by the data bandwidth speeds I’ve been getting. Yesterday I had 3 tests on Ookla that were over 1000Mb /sec and I have had great signal strength. Compared with the Verizon Wireless plan I previously had, possibly due to a dead spot for Verizon 5G but I was getting maybe 2 bars of signal and my data speeds were terrible considering I was paying $130/ month for my iPhone 15 Pro Max and my Apple Watch (Ultra 2) lines ( the warranty line was very cheap I must admit $5/month + $7 for each device for insurance coverage $14 total/ month just for insurance. Also I paid in full for all my devices so the $130 month was entirely for the service on my iPhone and watch service and insurance coverage. Admittedly I was disappointed to learn that my Apple Watch was not supported by US Mobile network even though it’s just leased lines from T-Mobile, I have been quite impressed by new carrier that is only charging $20 something a month for national unlimited phone and texting and unlimited high speed data up to 100GB a month before your data speed loses priority on the network and throttles your speeds as needed to maintain higher priority user’s speeds. Hopefully this is not a bait and switch and my quality of service will not change after the 30 day trial. Also I was wondering if they accepted lifeline and ACP benefits. That would be awesome.

Guy-Mcperson

Rating: 3/5

Been on US Mobile for over 8 months. The pricing plans are good, the network receptions good, the choice of networks is good, even the customer service is overall very good. However I decided to try out their much touted “Network Transfer” feature. USM made it sound like it was an easy process. Click a button and in a few minutes I’d “switch” networks. That’s not true. They simply offer porting that’s queued up with a button click instead of a phone call. And it’s as tricky and as painful as any porting process has ever been. I was “transferring” for 8 hours. After which I lost all my service when my transfer was completed. If you never plan on shifting networks this shouldn’t be an issue. However if you were like me and this is a reason you are switching. You might want to reconsider. Still 25 a month for 35 GB + of data is a good deal. Also worth mentioning USM constantly changes its 12 month prepaid promotions. They add features , remove features with little notice. So much so it’s caused riffs in the USM customer community. If you end up joining stick with the monthly plan.