Visible mobile

Tried two times to get it, and it’s been over six weeks and it’s still not activated with my number, and no word from the company. I recently just today tried to talk on their chat, majorly understaffed and have to wait 25 minutes to chat and then get disconnected when you don’t respond, this happened twice. I was just trying to get on it because my family is on it and it’s cheaper but I have simple mobile now and they are so much more responsive. I can just call them and activate my service. This company seems like it has the worst service ever. Which tells me that I am probably going with the wrong company here. Update: tried to get on visible again because everybody is encouraging me because they send you a Sim, they never sent me a Sim last time so I was trying to get the eSIM this time. The payment could not work on that for some reason and there is noPhone you can call just a computer that gives you canned messages. Couldn’t figure it out through that. The company is full of bugs, Once again. Just went to Lyca mobile seems to be working in about five minutes of me showing up at the store and getting the sim. Go to any mobile phone store and get anything other than this visible. You can get on any cheap plan anywhere. It’s not the best deal in town you can get the same plans on a sim with international calls for less than $50. Simple mobile or lyca are two just offhand….

I have been trying to get resolution on multiple issues since the first day I signed up with Visible. The service is great. But the customer service is horrid. If you order a phone from them, you HAVE to be home to receive it or they will not deliver it. There was an ad for a free $200 giftcard when you switch your number or buy a new device with a new number from them. After I tried to redeem this offer, they said “oh it’s only for customers who bring a number over” that was not what the ad said and they didn’t want to make it right. Mind you.. Verizon wouldn’t give the j formation needed to port my old number over so I just set up a new one. Now I’ve been having problems with my new number and Visible said they fixed it twice but never did. Now they want me to change my number. They make too many excuses for the way they do business. Instead getting down to the problem and doing whatever it takes to make it right. They just say “we’re a new company we’re working improving our service” I’m literally giving you the opportunity to improve it and you say no to every single thing I ask for. Honor your ad. They said no. Fix my number, we’ll sway we’ll do it but make you wait a month only to make an excuse and say “oh that’s not possible to do that” Don’t bother with visible. All of these problems should not have even been problems. There are easy solutions that this company has no interest in finding or agreeing too. A new company should do whatever it takes to keep its customers happy. Stay away.

I feel bad for these people who say they regret the change, have all sorts of problems, etc. I just ran my IMEI by the chat rep, said it was good. A couple hours later working as good as it had the previous 15+yrs on Verizon. Rarely buffers video, same for internet radio. Oh yeah, there was one big issue...i was no longer paying almost $300 For 4 phone lines!! And if you are real tech haterz, not a big phone person then you may want to consider sticking with the big Brother 'V'. Their customer service was much easier to digest. Visible is only chat and that can be annoying for some. But when i go to the $.99 store i don't expect my groceries to be walked to my car, or to find 3 aisles of imported cheeses. Same goes with cell service. **INSIDER TIP** Occasionally i've noticed it will get a little sluggish. I forget what the name of the process is but i had a tech friend run me through it: 1:With phone on, remove sim. 2:Shut down phone for about a min or two then restart with no sim .3. Shut down and put sim back in tray while phone is OFF. 4: Start phone , sim card in, back to normal. It does some sort of reassignment of it's waa woo hoodoo voodoo. Whatever it does it always seems to speed up my connection after i follow that. The other sure fire way is to let your service lapse for a bit. Few hours is fine. Good luck. And thanks Visible or verizon or whoever...i smile when i pay $25 month instead of crying at $300!