My Marshfield Clinic

My wife just wrote a two paragraph message logged in on a laptop requesting a referral. When the timeout screen popped up she selected stay logged in but was logged out. She logged in again, rewrote the message, as the message draft is not saved, only to be logged out again. On the third try she was unable to save or send the message and the send button or symbol could not be located. So we defaulted to the iPhone app and tried again. We tried to copy the message before sending it only to receive an Update the App screen. We couldn’t back out of that screen. We completed the Update but again lost the message. 1. Why doesn’t the system save DRAFTS? Or at least allow a Save? 2. Why is the on-line timeout so short when users are composing a medical message with perhaps much Technical terminology? 3. Why isn’t the Send button or icon where it is visible throughout the Draft process? The intention of the system and access it provides seems great, but thorough testing by real users is essential. And older users should definitely be a key part of the test teams! Both my wife and I are reasonably computer literate. We’ve both done software testing. If we are struggling, how are people without reasonable tech savvy to be effectively served!

I would have rated zero but was not allowed to give less than 1. Problems with app involved lack of information available, inability to view all medical from visits in multiple locations in one health record and doesn’t appear to capture all information taken. I am new to the Marshfield system this year. I have had excellent care from most providers and the HIM staff but found the follow up information on website lacking which is very surprising to me. Rice Lake location was most informative with doctors notes and anesthesia notes posted in a timely way. The information taken at Marshfield location, where specialty services were provided, was not provided. This is concerning as it is required.

I get an email that states I have new ‘appointment’ information. But when I go to the app it doesn’t highlight or show me what is new. I have numerous appointments and doctors I am working with right now and it is very frustrating when I think there is something important I should be seeing and being notified of but can not figure out what the notification actually is.