App Profile: Mayo Clinic

kayaklafy

Rating: 3/5

I love Mayo and we have been with it since we lived in Minnesota. But once we moved to Scottsdale we could not move our primary care doctor here to Mayo in that we were over 65. That was a low blow after being with Mayo in Rochester and having all of our medical care there for years. The other thing I find is that the Mayo system is difficult to navigate. Until you’re the one doing all of the navigating you don’t realize the difficulty involved. Because they do not take Medicare you have to pay the bills and never seem to match the payment schedule and so I put an XL spreadsheet together and put took it to the finance department. He told me that it is impossible to use the spreadsheet to figure out pay and even he had difficulty explaining it to me. That being said I still think it’s the finest medical facility in Arizona but it certainly is difficult to navigate. On the website I find that if you request a response from the medical team you will get a quick response. I also find they telemedicine more and not being able to meet with doctors. I also find that PAs and MPs are meeting with you rather than doctors more often. I find them taking extraordinary Covid precautions and felt very safe once I got into the facility.

zannoyedz

Rating: 1/5

with all the new design that you've done on this app and on the desktop version very little works right I am constantly kicked out of my session the choice of adding an appointment to any type of calendar results in the appointment being added to my calendar, and then disappearing not just occasionally, but every single time I cannot get questionnaires to load time after time after time that I need to fill out for appointments I cannot reach anybody on the phone because you have ridiculously long wait times because everybody's having trouble with the app. I don't know who was in charge of this revamp, but it's terrible. I worked in computer for 25 years, I know a poor revamp when I see one so my review is it's a very very bad app at this point in terms of reliability and people being able to get things done. What more is there to say the functionality that worked before is spotty it's confusing, trying to find the way around the app and again I have computer experience I'm not a novice it's hard to print things out so that they look clean and neat. I mean after all when you pay a couple thousand dollars to have a test done you expect to get a formal report that goes with that test that can follow you around and you can take the other practitionersreports to come off the way that they're set up the page breaking and the headers in the footers cut right the middle of lines of text that are important etc. etc. etc.

Matenai

Rating: 3/5

This app is very handy and i use it frequently. Like adding appointments to calendar feature. But both website and app neglect the ability to pay by visit selectively. This means bills get much later payment while some are pending on insurance payments...this is bad for Mayo cashflow. I might add that each time I have called and paid by specific visits the Mayo clerk agrees that they get many callers requesting to pay in this manner yet nothing has been done about it. One would think that the operating costs associated with phone support for billing in this manner (many times it can be 10+ minutes) would easily justify the changes to incorporated it. For example the website already lists the bills by visit number yet it does not provide the means to pay them individually. So this is just not an app problem. I suspect the problem is that they do accounting of charges and credits by an account and not by individual bills to an account. But since they go through the effort to address bills individually they should have the means to implement payment by bill(visits).