Mindbody Business

Run stay as far away from this software and anything tied to this company as it will cost you and your client base substantial amount of money I have been going on with this company for eight months and it has yet to work as we originally had been sold and described it would. We continue to have to re direct our clients due to the frustration factor that they cannot use the software. Out of all the software programs on the market this was supposed to be the Cadillac of all programs in it has been the absolute worst nightmare we have ever experienced in 10 years of operation. Again stay far away from all software associated to mind body and mind body companies if I could leave a zero star I would and if you really look at the reviews the past three years majority of the actual reviews are all negative the ones showing four and five stars have no reviews which tells me it’s just internal bots just like all these companies do to up their reviews and cover up their flaws. Oh yeah and when you submit a support ticket it takes two weeks for them to respond and then you give them the situation another 3 to 4 business days and then you get a response from somebody else and have to re-explain yourself over and over again

I had such high hopes for this app. When I was initially contacted by mind-body all the amazing features that were supposedly offered seemed too good to be true. In hindsight they were. But as an eager consumer ready to offer our customers more I signed up. After laying out the complete requirements from our company to MINDBODY in the beginning seemed like a good match. Only two months into it to find out they cannot do what was sold. So we accommodated what their apps capabilities were and moved forward. Only to find out two months later they cannot do what they initially stated. Now five months down the road we have spent $430 a month for an hour but that is not functional for us. They breached the contract they initial stated. Their reps continually over sell and under deliver. They have the customer do a tremendous amount of work only to tell them they have to go back and redo everything. To top it all off every time you have an issue you never get to discuss it with your rep, you have to email to a non specified email address only to wait up to 2 to 4 days to get to reply. They make you feel like a herd of cattle that occasionally gets to the right department. It is a horrible set up for what could be an amazing app.

Beware if you use a monthly billing system like my studio does (in which clients get a certain amount of sessions per month and expire at the end of the month). Apparently if you make an appointment using the app it will automatically book AND APPLY the session which does not happen when booking on a desktop. This caused us to charge clients at the wrong time of the month and overcharge some clients for sessions they had already paid for. I brought this to the attention of a mindbody tech support person but they did not see the problem in this design. There should be an option as there is on the computer to just book a session and not apply the payment. I could see this feature being useful on the client app but not for the business owner/employee app. I’ve been using mindbody for 7 years now and I’m a little disappointed that this is not seen as an issue and cannot be fixed. I am also annoyed that I cannot use the app anymore to book sessions in the future.