Mindbody: Fitness & Wellness

Frustrating app- so many bugs/non user friendly designs. You rarely get a response to emails and if you do, it’s often to contact the studio (for example, my cc wasn’t going through so they told me to contact my studio but it was an app issue not a problem with the studio- my studio finally deleted my account and had me resign up and then it worked). I originally put my birth name in but changed it to my nickname. I started attending a new studio, and they see my updated name. However, my original studio still sees my birth name. They don’t tell you how many classes you have left so if you have a package, you have to count on your own. It also doesn’t tell you your expiration date if you have a monthly package. You can’t sign up for texts in the app. I originally got them but stopped bc it was annoying to get 10 texts right away letting me know that I had just registered for an open class at the beginning of each month. However, now I don’t get a text when I get into a waitlisted class. There should be an option to only get texts when you get into a waitlisted class or if a class in cancelled. They also don’t allow for discounts. My studio offers a teacher discount, but I have to ask them anytime I need to change my number of classes, instead of doing it through the app. My instructors also complain about it- I wish my studios would get another scheduling app.

I am a Glow Sauna member and am ready to end my membership due to the fact that I haven’t been able to book a reservation through MINDBODY for months. And when I send a note about an issue, it takes MINDBODY weeks if not months to respond, and then it’s generally to tell me it’s not their problem. The current issue is that the cabin calendar dates never populate, much less show what times are available to select, ending with the message “oops, something went wrong.” (And of course I have deleted and reloaded the app multiple times). I also have an automatic monthly subscription to another business that previously used MINDBODY but switched to a different platform given all of the issues/customer complaints they experienced. The owner relayed they couldn’t be happier with their decision to switch. So….the message to other business owners is that despite their pitch MINDBODY is not a strong platform, their customer service is non-existent, they are costing you money through dropped subscriptions, and there are other options out there to better service your business needs.

App worked fine a couple years ago when I first used it for booking fitness classes but now it’s very glitchy and unreliable. The studio I use the app for has both in-person and virtual classes and the app doesn’t always show all the available classes. Most of the time it only shows the in-person classes but not the virtual. I always have to double check it with the online version, which I feel defeats the purpose of having the app which I assume is for ease of use?? I’ve deleted and redownloaded the app a number of times and each time it seems to resolve the issue then a day or two later it’s doing the same thing. I’ve booked virtual classes and it’s inconsistent about how to access the actual classes. Sometimes a link is emailed and other times it’s available on the app. Recently, all the history of the past classes I’ve purchased deleted. I’m not sure why. After having other issues with the app I emailed Mindbody app customer support for assistance they emailed me back saying that they had received my request and had successfully changed the email associated with this account to the email I was messaging them from. While it was indeed my email, that was not what I requested. 🤷🏻‍♀️ It seems I’m now able to access the app with both emails. Still missing all my history though. I decided not to email them for help again because I was concerned it might make make things worse. Hoping they fix these issues with the App. Seems others have shared similar experiences.