LOOKFANTASTIC: Beauty & Makeup

Bought my daughter the look fantastic advent calendar and it was a huge hit first of all, some full size products and other useful tools and now we are slowly purchasing her favorites! And I’m next!

My order’s delivery took much longer than expected, however when I reached out to the costumer service regarding one of the products I ordered, I received a prompt response. On top of that, they offered to send me a new product for free! (return of the initial product was not required). I very much appreciate this. Costumer service is a crucial factor when I shop online.

In an update to my last review of the app, it's still awful. I was responded to here on the app store and told to ask for Tim, but after three days of reaching out on the app, I got no responses. I tried to reach out and ask for Tim on Instagram, but I wasn't reponded to for days until I messaged again. They refuse to let me speak to Tim and just insist that they be the one to help me. I don't care who it is, but I need help and all I'm still being told is to go out of my way to return the wrong item, pay for return shipping in the meantime, package it very well to make sure no damage occurs to the product because I am still responsible for it. I'd love to reach out to Tim directly if possible, but I can't get anywhere through the website, app, email, or Instagram.