SkinStore

I placed my first order with this company on Black Friday. Long story short, one big issue is they sell things on their website that are not in stock without warning the customer. They have no timeline for when the items will ever be back in stock. Some people wait months. Especially be careful if you were planning on buying a time sensitive gift. The customer service rep I chatted with said the order could not be changed or cancelled because it was already being prepared for dispatch. Fast forward nearly two weeks and someone tells me the item is out of stock and I just have to wait an undefined amount of time to receive it. Customer service is terrible, so good luck with getting through to anyone that can help. Look at the Instagram comments and online reviews. This is a common problem. I really wish I placed my order somewhere else. I will be warning everyone to avoid this company!

I love Skinstore because they literally sell everything so I’m constantly ordering things I need, however the creation of this app has been very bad for my wallet! lol It makes it too easy to shop, but at the same time I feel like it makes tracking my orders and reaching out about any issues or questions so much easier!

The Skin store rocks. I have a Sephora a couple blocks from home so I do check up. Quick Story, I ordered a Peter T Roth $65 serum. It was late, fell a sleep with out closing the order out. The next morning I closed out that order from the night before with out purchasing it. I reopened the site in the AM and bought the serum. They sent me a couple emails about that night order I closed, for clarification. I blew them off thinking it’s closed. I came home a few days later and the serum I bought was in and so was a free serum from the order I did’nt close. I could not believe they sent me that, it was of course because the did not want to short me just in case they made a mistake. I am at the Airport and the TSA could not believe how many beauty products I have. They pulled me aside to inspect, I know a great company when I use it.