Cult Beauty: Beauty & Makeup

I’m beyond, beyond shocked at the Customer Service and overall experience I’ve had. I placed an order with next day delivery as I was going out of the country and needed to stock up on a few things, it was meant to be delivered on a Friday, Friday comes and goes, the parcel does not get delivered. I message Customer Service who initially was helpful and apologetic, telling me to reach out again if the parcel doesn’t get delivered by 9 PM and they’ll give me a refund. When I’ve had to message again, I was told to wait for 48 hours for delivery. I would’ve been out of the country in 48 hours, so I’ve had to go and spend mire money to replace the items in this. I had to sacrifice the time I was going to spend with my family to run around like a headless chicken because people couldn’t do their jobs. It’s been a week now since I’ve been trying to get my money back from them, Natalia from the customer relations team needs to be fired instantly, the girl can’t do her job to save her life. She messaged days ago saying I will be receiving a refund, no word about that since, so I followed up again and she’s suddenly asking me to confirm my email (The same one she used to email me at first, so confused why she’s asking to confirm it) to send me a label. What label and for what, only she knows.

I’ve been using cult for sometime now and find the products very well priced and fantastic quality. The delivery is outstanding as when you join delivery is free and I’ve often ordered in the evening and my purchases are here the very next day. Fantastic service. Thank you so much for your brilliant service.

I love Cult Beauty and return often. I just sadly found the app to be a bit hard to use today as none of the things I was going for turned up in the search, when literally putting the exact correct brand name and product name into the search field. I had to go find the brand and then look around there, thinking they all might be sold out as they couldn’t be found, but everything was available, so I was a bit confused. Not the end of the world of course, I could get everything I was after today, in the end, this just makes me wonder if it’s worth having the app in my phone, or if I’ll keep using the normal web browser instead.