KP Health Ally

So, the app stopped letting me sign in by face id. Maybe because I'm on an older phone model (iphone 12 mini)? If I try, it freezes on me and I have to restart it to do a regular sign in. Also, it doesn't always sync my readings, even though I have it set to sync automatically. Very often, I have to reopen the app to get it to start syncing again. And I was trying to set this up on two devices, but unfortunately, it seems it will only work on one at a time when it comes to syncing. I can still see the same info, but having it opened on my other device won't allow me to sync my readings. Besides those issues, I do like how you can see your weekly scores in a chart and see your weekly average score. The videos are helpful, and I like that there are transcripts of them as well. I don't really get the need for achievements though. Seems unnecessary for things you'd be doing anyway - signing in and viewing your history.

I was referred to this app by my Diabetes Health Manager for recording and syncing my glucose readings to my Doc and Health Manager at Kaiser. It worked very well (not perfect) for 2 months then I noticed the syncs were getting ‘sluggish’ or ‘delayed’ from when my meter picked up the blood drop until it registered on the app. Today, it wouldn’t sync at all. I attempted the test 4-5 times in a row hoping the readings would be recorded as proof of my insulin needing adjusting down. This was to be labeled as Pre-meal, but couldn’t wait to get glucose into me as I was going hypoglycemic; therefore, eating sugar immediately without recording the low readings. I’m hoping this glitch is in the software algorithm and being addressed as it is a good app to keep everyone on my team at Kaiser apprised of my progress in controlling my blood sugar. Nothing really helped me ‘record and address’ glucose readings doing it manually in a notebook, it was hit and Miss for me. But this app was always at hand as I carried my cell phone almost 24/7 and it was easy to use as a ‘vehicle’ for entering, recording, and viewing my progress… so convenient. It keeps me accountable to myself to eat properly and monitor my diabetes daily … and it provides my Diabetes Health Team real time info on my progress. I do hope the app team addresses the concerns I’ve read in these reviews … it’s a great tool when it works as designed. 👍

I preffered, pre last update, for my glucose measuring box to automatically update the info in this app. I now have to touch the + to have it upload the measurements. That is not a big deal. I took off 1 star because it is common for people with diabetes to have hypertension. So why do we have to pick 1 or the other to track in the app? It would be so much better for me if I could use the app for both diabetes blood glucose numbers and track my high blood pressure. I do agree that Kaiser in the past 25 years has been very proactive and is great for people with ADHD or brain fog as everything is in 1 place, even your reminders as to which appointment you need to book next. I deeply appreciate not having to go through the drama of figuring out what drs do what and which specialists are actually taking patients. When I was on a PPO it would take me months to find a specialist that was taking patients, still in business and covered by my insurance. Now it is fairly quick and I don’t have to burn my energy figuring it out myself. :)