BCBSMT

This app has the opportunity to be very helpful, but it fails at doing so. While searching for providers it will constantly bring up either all the clinics within our state or say there are no providers in our network. It is frustrating! It would be nice if you could search for a treatment and you would receive providers names who actually offer that treatment in their office. The app is great if you want to see your claims.

Unable to log in after 30 minutes of trying. It takes forever to get the passcode to my email, will not let me get passcode via text and does not send the passcode to the email address that is verified on my account. I’m unable to get into the app because it will not allow me to agree to the terms and every time I refresh to try to accept the terms, it logs me all the way back out. The app does not work. The website is slow. Customer service is no help. Just another shining example of the amazing US healthcare system. Multibillion dollar company but can’t even make logging in simple or even possible for customers.

Last phone call assistant needs an immediate raise, VERY PROFESSIONAL, helpful, kind, considerate, and very patient! She’s the Best, I see her as a person to be training others to treat customers the way she does!!!