Atom - Movie Tickets & Times

I had accepted the fact that Atom was not going to do anything about my issue. To my great surprise and pleasure I received an email from Sean in customer service. They did indeed consider my request. I’m grateful that they took the time to reconsider my issue. I thank them for their efforts and will continue to use the app. Old review- Plain and simple, customer service is awful. I bought tickets for a blockbuster premier. Apparently someone else reserved the same seats at the same time. Atom still charged me and didn’t notify me for over an hour that my seats reservation failed. They refunded my tickets but by that time the theater was sold out. I was able to book a different showing the same night directly through the theater and not through Atom. But it was inconvenient and messed up plans for others for the night. I had just signed up for the MegaPass program which has a6 month commitment. It is basically $15/month and gives you two free passes. Not bad if you like to go to the movies. I requested they cancel my membership since I no longer have confidence in their system. They simply quoted company policy and stated that sometimes it happens on busy nights. I asked if they could do anything at all to show they cared about their customer experience and the answer was no. This is my experience, it looks like I’m not alone.

I used to use this app a lot. It was a good app. Then around mid-November, completely out of the blue, in-app payments stopped working. It doesn’t matter if I use a credit or debit card or Apple Pay. Every single time it says “Sorry, your payment was refused by our processor. Please choose a different option and try again.” I have tried no less than half a dozen DIFFERENT cards by DIFFERENT banks. The problem also existed on an iPhone 7 running iOS 11 and 12, and now on my XR. Every single one is rejected. I can’t even buy tickets using a gift card because, despite having a gift card balance large enough to cover the total, it cannot process a transaction because it cannot process the card on file (which is used as backup). I have called Atom’s outsourced Indian-tech support 3 times to report the issue. Their support is absolutely useless, making suggestions such as “try another card” or “buy a ticket for a different theatre” (which I have no desire to go to). after countless back-and-forth, each time they finally admitted there’s a problem on their end and they are “working on it”. Well it has been almost 2 months now. Atom either has no actual software engineers or they are terrible at their job because this problem has not yet been resolved. Their whole business is commerce — not being able to take payments is a “2 AM call to wake up the team to fix now” problem. (I can buy tickets to the desired theatre and using the same cards via Fandango, so it’s not a problem with the theatre.)

Atom makes it so easy to find a theater, but tickets, and even pay for food and drinks and snacks in advance. This app is very user-friendly, that is understandable to all ages. If you want to look at what’s out there, they’ll have it, and you can even buy tickets on the app itself. By ordering seats in advance, you can ensure you will get a good seat in the theaters. Although they have a pricey convenience fee, you can often minimize that by using the T-mobile Tuesday’s app (if you’re a T-mobile user) and there are deals on $5 off and they wipe out the $1.50 convenience fee that is set on each ticket. I’m so in love with this app already, I got tickets from AMC for $7.74 a ticket without any hassle! Before they would sell “gold” tickets that are $8 each but to be honest, these are just a bit better. You also get to look at upcoming movies and pay for concession meals in advance and that’s a huge advantage of using this app. It’s living up to its hype!