App Profile: Marcus Theatres & Movie Tavern

Nvarm

Rating: 5/5

So it works and it’s fine for most part, there’s a few issues that do need to be adjusted for, 1 user friendly experience it’s not on par with what needs to be, navigating for what you need you almost have to jump hoops to go back and forth, 2 no saving of payment information, 3 buying tickets and or backing out of tickets holds those seats even though you did not buy them which there’s no way to my knowledge to go back and get those seats back, food ordering is also a bit tricky but I’m sure over time and many updates things will change, overall the theater is trying and I hope it gets better regardless it’s a start and I think there’s a lot of possibilities for this app

iwantmymtv2010

Rating: 4/5

As a consumer I’m not sure why a separate new app was needed vs just making a update/rework. Thus making this “transition” seamless. As others mentioned there was plenty of frustration logging in the old app and it wasn’t working. Spent some time just troubleshooting my phone connection before realizing the app was discontinued. Why not have a notification window pop up saying “Hey there’s a new app, please click to download”. I mean that’s how just about everyone else pushes an update. Instead you had an cryptic message in the movie title saying “download our new mobile app, DreamLounger”. Didn’t even notice the message until I was about to look up an AMC theater. I’m guessing they had their reasons. Oh and yes you have to create an entirely new account. I tried a few times with different email addresses wondering, what address did I use?! Non of them were found in the forgot password option. Wasn’t until I read another posters comments saying just create another account then add your rewards member number. Oh okay, not such a big deal as long as I don’t lose all my reward points. Once I got through all that garbage on Friday night right before the movie everything seemed to work fine. Kind of a dumb thing to complain about but I bet I’ve spent close to $1K at this theater over this past year for my family of 5 and this is what I get? Otherwise thanks for what appears to be an updated UI that’s just as slow as the last app. Yay!

Jalex78

Rating: 3/5

I had the Movie Tavern app and tried to open it, it never told me the app shut down and needed to download a new app... it just kept saying server busy. After a week passed tried again same thing so I finally went to the App Store to see if I needed to manually update, just to find out it’s no longer there. Why copy amc anyways. I use the Cinemark app with ease, this one seems poorly done like a cluster duck. I still manage to purchase tickets hoping app doesn’t screw me. And my god please reconsider those stupid fees(online purchase fee per ticket)!!!! I’m saving us both time and your charging me... I even feel you get more benefits because now I have to drive a extra 40 minutes.. you idiots (theaters) started this seat saving so now, not to waste my gas to drive to the theater, I use the app to save my seat which is your idea... I still save that person time and soon you can do most of this automated and won’t need to pay a person to sell ticked because I know basic computer skills.. just saying in the future to save money I’ll just stay local because spending an extra $40-50 just to use your theaters doesn’t seem worth it. Yes I’m including gas in a V8.. I’m just consider building a home theater and the hell with over priced movie theaters... you know when you you spend more on popcorn and a drink then you did actually watching a movie something is up. Your screwed if you have a large family.... Anyways the app need work!