App Profile: Harkins Theatres

Benamax14

Rating: 3/5

I’ve been using the Harkins app for years now and have had mixed opinions on it the whole time. It’s not terrible, but suffers from a lack of polish. My main gripes are the general bugginess of the app, a lack of Apple Pay support, and the gradual inclusion of ads over time. Given the high standards of Harkins in terms of their theaters, it’s disappointing that they haven’t put more effort into such an important part of the moviegoing experience: ordering tickets.

karlajimenezz

Rating: 1/5

I’ve bought tickets and food through the app before and I’ve had no problem until today. I tried purchasing tickets and food today and it said something from my card was incorrect and it failed the purchase but I knew for for a fact that my card info was 100% right and me thinking it was just a bug in the app I re tried putting in my card many many times until I get a call from my bank telling me that all the times I tried to buy my tickets and it saying it failed and tried again, the transactions were actually going through to my account, thinking there was fraud being made in my account which honestly it definitely felt like it. No ticket/seat confirmation or anything. I even tried the website version on safari and the same thing was happening. Just money being robbed from me. More than 15 transactions. Imagine the money I lost from my purchase of 3 tickets and some food for the kids and I which we all know that movie food isn’t cheap at all these days. Me thinking I was just reloading the page and entering in my card information thinking maybe it was my wifi that was making it slow. But I feel reassured now after reading some of the recent reviews that my situation isn’t happening to just me and thought that my phone or card was the problem. Ill be buying my tickets in person and just pray that there’s enough seats available the next day for my kids and hope that they’re not sold out. Unbelievable. Deleted app.

Ireviewcoolgames24

Rating: 1/5

Bought two adult tickets after putting my card information in. Shortly after confirming my purchase, I was met with a pop up stating the following, “Failed to create order”, claiming that my card information may have been wrong and to re-enter my card information. Like any regular human being, I did just that. And after being met with the same pop up, I decided to check my bank account. To my surprise, two payments of $25 went through. I went back to the app clicked the bottom right to see if my tickets were there, and they weren’t. I also was never sent an email of my tickets, despite putting my email. So now I am $50 poorer as a result of this app, with no tickets to show for it. Also, just to make this clear, I was made aware from a friend after the matter that you must login and make an account before purchasing. However, it was my first time ever using this app, I was never made aware of this by the app nor given any pop up directing me to make an account. I give this app 1/5. Glitchy, dishonest, and unreliable. P.S I also can’t even put in my card information now without being met with a never ending loading screen.