AMC Theatres: Movies & More

Wow. Shouldn’t have asked me to review! Soooooo…. I for some reason got blocked from using my a list acct. back in December. I use it often. They said is was my payment method. I tried to fix pretty quick. Nope. Then I was frustrated so went on a few days later. Nope. Then it said because I CANCELLED my membership I was blocked for 6 months. I never cancelled. I sent emails to support asking how to fix a few times. Tried to fix at the theater a couple times. Can’t. So the girl last week tired for 45 minutes to fix. Said i had a few accounts over 18 years. Yes. True. I had to make new ones after covid and when moved to Florida. But for 5 or 6 months before they blocked me i used 1 acct. so the young lady who took all that time to help could do nothing but delete 2 accounts and told me only to use the one she left. Lost all my data of movies and dates that I went to see them, which I love, and my reward points. Etc etc. to top it off, she said well I can’t think of a way to get you back to A list so you’ll have to hold out til June and pay reg price for movies. Which I’ve been paying since January. She couldn’t even fix it and customer support has only responded with ..go to website and… or go to theater and talk to a person. WHY you may ask don’t you go to a different theater. 1 I have. 2 AMC is 5 minutes from my house. 3 I’ve been using AMC for 18 years. So much for customer loyalty.

My daughter and I love AMC theaters, especially the one in Disney Springs Florida, and the AMC app is fantastic! From the wide variety of movies, theater options (Dolby, 3D, Digital, etc.) to the hassle free app, the amazing rewards system, the delicious treats including the Coca Cola Freestyle Machine, and the staff I’ve encountered I would rate every aspect of the experience 5 stars 🌟🌟🌟🌟🌟. Thank you AMC for setting the bar high and always going above and beyond it. Above is how I felt about the theater but recently things have gone downhill. I love this theater however, lately the bathrooms have been filthy no matter what time I go, and, they run out of soap at most sinks and paper towels. Also, more often than not I have to clean our seats with my antibacterial wipes because there's food, popcorn (on and in the creases of the seat), sticky drinks, and greasy fingerprints everywhere. It's just disappointing. Lastly, the app is great but one issue I ran into was trying to get my payment to go through after my account was suspended due to a bank issue that I had fixed but no matter what I tried my payment would not go through and there wasn't anyone that could help me online or in person. Overall this is still my favorite theater but I just wanted to let AMC aware in hopes that things may improve. Thank you for your time.

I have never had a problem with the AMC app. It is super helpful with finding any showtimes for any movie currently playing in any AMC theater. I’ve never ordered anything in the app just because I find it easier to order in person, but it is super easy to find some great choices in the theater, and it even gives you some combo options. I think that’s pretty cool, I love getting to see how many points I have left for my next reward, and how many points I have in total! Also I’m able to see my upcoming reservations. The app notifies me, when my screen is locked, about my movie pass (that I added to my wallet), letting me know show time is almost near and my pass is ready for when I arrive at the theater and I won’t have to hold the line to look for my pass. Super quick and easy to reserve the preferred movie of your choice, at your preferred time. The only problem I’ve had with the app, is that sometimes when reserving a seat, I get the image of A theater (that is supposed to look like the one the movie will be playing in) and I get the middle seat, for example, and then I get to the theater and instead of the entrance being on the left (how is showed on the image for the seats being shifted to the right side) the entrance is on the right (and the seats are shifted to the left side). So then I’m not in the “middle” as I wished but it’s still close enough. Other than that little detail, the AMC app has a lot to offer and I am very proud to be an A-List member.