App Profile: Capital One Wallet

JunkWithSpunk

Rating: 1/5

Used to love this app when I could get instant notifications anytime my debit card was charged. Let us know immediately when we were overcharged or double-charged for something. Helped us instantly see when our card was fraudulently used on 2 different occasions. Also let us know when exactly automatic monthly charges had come out. With Wallet being discontinued, super disappointed this feature isn’t even available in the Capital One Mobile app despite them recommending the switch to it. CapOne Mobile only allows you to receive notifications for your credit card at this time. Well I don’t pay my bills or day-to-day things with my credit card, I use my debit card as most people do and found it incredibly useful to be able to see that information. Now no way to see all of my charges in real-time via iOS notifications. Terrible choice on behalf of Capital One. This allowed your customers to be more responsible with their money, but I guess that’s not very high on their list of priorities anymore. Bad customer service to take away such useful features without a functional alternative. Awful.

HCraig13

Rating: 4/5

Love it.. I prefer the Capital One Wallet app over the Capital One app.. This user interface was fresh and free, but then again I’m not a big fan of the card style layout that have been trending for the last few yrs. I feel over saturated with “the same” everywhere I l👀k. I escaped the monotony when using this app versus the original but now I’m being prompted to turn on notifications in the other app, I would like the option to use the one I like, not one or the other type of deal. I would rate 5 stars, but this notifications migration concerns me. I wonder how long this app will be around if we’re doing migration. Rarely have I seen companies take away something and then bring it back, so notifications probably won’t return once gone, but I think getting notifications from the app you use only provides users with choice and variation. I like both apps but enjoy this one more. Developers: thanks for making such awesome apps! 😇 Best Regards.

happy in hanover

Rating: 5/5

The app was a lifesaver as I have many vendors hitting my credit card. I had some fraudulent charges last week from a trip to the Boston area fortunately they were detected within a day or two of happening. I got the new credit card up and running immediately. I had to make calls and go online to a cornucopia of vendors to update with the new credit card info. However they were very helpful and that they were able to issue me an additional credit card for my account which I could use for point of sale transactions. I could not ask for better customer service. everyone was cheerful and helpful and they rushed me the new card as indicated in another review. Great job capital one you're knocking it out of the park!