AirKey

The AirKey app has one of the worst user experiences I’ve ever encountered. I’m currently in South Korea and have been completely stranded because the app is stuck in a nonstop demo loop with no way to use my card. There is no workaround. The only button I’m allowed to press is “FAQ,” which is useless when the issue is that I literally cannot authenticate or pay for anything. There’s no option to request help, no alternate authentication method, no special PIN system — nothing. I had to restart my phone, delete and reinstall the app, and still got nowhere. This is unacceptable for something that people depend on for essential daily transactions. I’m genuinely considering switching away from Capital One entirely because this integration is so unreliable. AirKey needs to fix this immediately. This should not be happening.

I got a capital one card so that I could use it while traveling in Europe and not have to inform my credit card company every time I went to a different country. Unfortunately, every time I made an online purchase they would make me verify it using this app, and while it worked at first, one day it just stopped. Therefore, EVERY SINGLE TIME I needed to buy something online, I was unable to. Vatican tickets, colosseum tickets, reservation fees, etc. I couldn’t even call capital one about it because I had gotten a UK number, and they DO NOT LET YOU even speak to someone if your number doesn’t match a card. Such an unbelievably stupid, frustrating system. Really shows how much they care about their customers.

I’m in a foreign country so I can’t use my cell phone number linked to my cap one account to verify my purchases or login. It should be ok because I can verify by tapping my card to my phone right? Wrong. It simply doesn’t work. I’ve tried 50 times and it worked one time. The one time I got it to work was by restarting my phone, and it didn’t work after that. It just does not recognize any of my three cards. Yes, I’ve done all the troubleshooting. Beyond frustrating. This needs to be fixed or offer another way to verify. I’ve wasted literal hours and countless dollars because of this.