App Profile: Progressive

Aimee R Parker

Rating: 5/5

Throughout my experience with various insurance companies, I have been a dedicated AAA member for many years. However, I must say that Progressive stands out as a true leader in the industry. One of the most impressive aspects of Progressive is their exceptional customer service. Whenever I've needed assistance, I’ve found that my calls are answered promptly, eliminating any frustrating hold times. Moreover, the representatives speak clearly and are easily understandable, making the experience pleasant and efficient. What truly sets Progressive apart for me is their user-friendly mobile app. The interface is intuitive, allowing me to navigate effortlessly through my options. I appreciate the ability to customize my insurance policy to fit my specific needs—whether it’s adding or removing coverage. This level of flexibility means I only pay for the coverage I genuinely want. Making the transition to Progressive has not only enhanced my insurance experience but has also resulted in significant financial savings—over $436 a year, to be precise! I can wholeheartedly endorse Progressive as a standout choice in the insurance market. They truly go above and beyond to ensure customer satisfaction. Thank you, Progressive, for providing such outstanding service!

bigbirdthe third

Rating: 4/5

I feel that two step verification is a pain and is outdated. Both your email and phone number can be leaked and compromised. The app doesn't even give you the option to opt out or to change methods without calling them speaking to one person then being change to another person. Who going to steal your car insurance??? I feel like it a pain for those who have a hard time with keeping their phones in service. But in order to change the method you got to call progressive doesn't give you the option in app or on the website. If you can afford your internet. You can't access your email without having internet or WiFi. Please find a way to make it more then just email or cell phone as both method can be hacked. Offer the ability to opt out. Because it a nuisance to have to verify on the same device everytime I login to the app. Even with password and Face ID I still need to verify. I haven't upgraded the phone in about 10 yrs. Yet daily I am needing to verify my identity. Why not work out the kinks before putting the two step verification out. This is healthcare or your credit card. It car insurance. The app is great but having to two step verification every single time I open the app is a pain please do something about it. Really need to have an option for trusted devices. Makes having snapshot a pain.

PROJECTZACKO

Rating: 5/5

I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!