Citi Mobile®

I have had fraudulent charges three months in a row and two times now they have favored the fraudsters and I had to actually sign a document saying I did not purchase an engine for an airplane. Like I have airplane money with my measly $1300 credit limit. I live in Alabama and they let charges go through in New York City. Some were over $2000. They kept using the card number until they found something that was within my credit limit. They close the account and when they close the account they still let the charges go through. You figure I would be alerted after someone attempted to make three charges that were double mark credit limit so I could let them know that I’m nowhere near New York City. Technical support has been no help and I have actually lied to me multiple times about me getting my money back. The sad part is that this is a card that I have specifically to make donations to a church in every month I have to dispute a fake charge just to be able to have enough credit on there to make the donation. I actually had a fraudulent charge on a brand new card that I had not even peeled the activation sticker off of yet. I definitely feel like Citi it’s not on my side when it comes to backing the consumer. I’ve had six different cards over the past 20 years and citi is the only one I’ve ever had a fraudulent charge on. They have not done anything to protect me from this fraud and the app basically hides it once the statement drops. I really need my money back Citi. You keep ruining my credit score.

I have used the app for many years on my iPhone SE with no problems, then one day every time I tried signing on I received an error that Citi Bank was having technical issues and try back later. This went on for four days! I called Citi and was on hold for 50 minutes, finally they answered and said they inadvertently deleted some files in multiple accounts, not just mine, and this caused the issue. Instead of saying my sign on and password are incorrect when I tried logging on because of the deleted files, they elected to say that they had technical issues which in my mind means files are ok just computer hardware issues . After over two hours of working on this issue and re-entering all my info, I noticed that my thumb print capability was gone. I had to sign on with the password, not only that, Citi insisted on calling with the password, text was not an option. What a pain, really! Finally, the next day, I decided to delete the app and reinstall. Guess what, I got my thumb print capability back for sign on. Talking about a waste of time. I don’t have any of these issues with three other major banks which I use. Disappointed!

We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account. Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts. By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again. How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue. Every time we were talking with tech support, they could only walk us through the same steps. As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid. Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.